Surface Pro7 Frequent Errors and Blue Screen Problems

Anonymous
2019-12-16T11:47:56+00:00

Dear Microsoft Community,

A week ago I bought a brand-new Surface Pro 7. I am a big Surface fan and was very excited to use my new device for the purpose of my studies.

My system configuration is a Surface Pro 7 with an Intel® Core™ i5 – 1034G4 CPU, 8 GB of RAM and a 256 GB SSD.

I updated Windows 10 to the most recent version and, so far, did not install third-party software on the device. I connected an original Microsoft Surface Pen and a Microsoft Surface Type Cover. No other hardware was connected.

During the usage I soon experienced very frequent Blue Screens and restarts as a result. These Blue Screens happened in tablet mode as well as in desktop mode. As the problems with Blue Screens became so frequent that I was unable to use the device for my everyday work, and their stop codes did not even allow me to trace back the actual error, I became very frustrated.

In the attached pictures I documented a use scenario, where I used my Surface Pro 7 with normal (office and Microsoft Edge surfing) workload. Within this 45 minutes use case scenario, I encountered 6 Blue Screens (1:01; 1:05; 1:11; 1:23; 1:26; and 1:38 pm), all with different stop codes.

Could you please help me resolve this issue?

Tim

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

61 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-05-16T17:18:10+00:00

    I too had similar complaint, bought it 10 days back...but the blue code error has spoiled........return is also delayed due to CORONA. If I had know this before I wouldn't have bought it...

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-05-17T20:12:00+00:00

    Same issue on my Surface pro 7 8gb 256ssd. Just bought on May the 6th 2020. When in a video Skype meeting randomly the system blows up with a blue screen (3 times in a row then I moved to my smartphone) . Right now with the power cable plugged Skype video meeting seems to work, but you know if I have to always keep charging my surface when using Skype, I had bought a desktop.

    I also attempted option 4 with no luck since today I changed the option on the Intel graphics center and got the blue screen after 20 mins of video call. 

    Additionally, it already happened twice, that when going in suspended mode (in battery mode) there is no way to resume it, other than keep pressed the power button for 40 seconds. 

    Said that I really like surface usability/design/performance /responsiveness and I wouldn't want to return it.

    Please Microsoft team recognize that something is going wrong and kindly provide a clear position and action in order to get solved this very spread issue. I'm still believing I bought one of the best convertible 2 in 1 pc, don't tell me isn't true. 

     I have time till June the 6th in order to take this very sad decision and move to other brands. 

    I'll do my best to provide additional information through the support channel. 

    Thanks 

    Giulia

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-05-22T05:03:38+00:00

    Hello Microsoft product quality team, 

    Can you please take a look at this long thread of postings where your customers are screaming about?

    Because of shelther-in-place order from China COVID-19 pandemic, MS Surface Pro users are not having access to offline MS Store and this makes Surface users suffer from its product quality. 

    Please make suggestions about relevant corrctive actions and Don't you have plan to call it a defective product line and get them recalled? If MS is a morally healthy company, you should listen to what customers are screaming for. 

    THank you

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-05-22T06:21:59+00:00

    many threads have been started about this issue. Got mine in november, problems started in december (probably after updates) couldnt fix it no matter what troubleshooting they had me try. ended up sending for a replacement in Feb, but since my mailing address is an APO, my brother back stateside had to be the "middle man" to send it back to me. just got it back today and its working so far with no blue screens. we'll see after updates.

    long story short, to fix this problem, just get it replaced.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-05-23T13:48:42+00:00

    Hi,

    Unfortunately I've here the same problem with a brand new Surface Pro 7 (i5, 8GB RAM, 128GB flash).

    No third-party software or antivirus programs installed beside the WINDOWS defender. Newest OS (1909) and patches.

    Random BSOD (~3/d).

    The Surface is a nice gadget but this is not acceptable.

    More than 50 persons with the same problem and not any helpful reply from MS.

    I bought it on Amazon germany (for a good price) but they're unable to send me another one.

    That's frustrating, but I'll have to send it back.

    Bye,

    Oliver

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments