Surface Pro7 Frequent Errors and Blue Screen Problems

Anonymous
2019-12-16T11:47:56+00:00

Dear Microsoft Community,

A week ago I bought a brand-new Surface Pro 7. I am a big Surface fan and was very excited to use my new device for the purpose of my studies.

My system configuration is a Surface Pro 7 with an Intel® Core™ i5 – 1034G4 CPU, 8 GB of RAM and a 256 GB SSD.

I updated Windows 10 to the most recent version and, so far, did not install third-party software on the device. I connected an original Microsoft Surface Pen and a Microsoft Surface Type Cover. No other hardware was connected.

During the usage I soon experienced very frequent Blue Screens and restarts as a result. These Blue Screens happened in tablet mode as well as in desktop mode. As the problems with Blue Screens became so frequent that I was unable to use the device for my everyday work, and their stop codes did not even allow me to trace back the actual error, I became very frustrated.

In the attached pictures I documented a use scenario, where I used my Surface Pro 7 with normal (office and Microsoft Edge surfing) workload. Within this 45 minutes use case scenario, I encountered 6 Blue Screens (1:01; 1:05; 1:11; 1:23; 1:26; and 1:38 pm), all with different stop codes.

Could you please help me resolve this issue?

Tim

Surface | Surface Pro | Install and update

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  1. Anonymous
    2020-11-02T15:46:20+00:00

    I did upgrade to windows 10 pro and the random blue screen shutdown got worst. Mine is a 1Tb Surface Pro 7

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  2. Anonymous
    2020-11-02T15:49:21+00:00

    I use google meet and the problem of blue screens is the same. Also with or without MS docking station the problem keep's happening

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  3. Anonymous
    2020-11-02T15:52:03+00:00

    My problems with the blue screens started before the upgrade to 2004. So don't expect a solution by switching to 2004 or rolling back to 1909

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  4. Anonymous
    2020-11-02T15:54:58+00:00

    I did a fresh start and my Surface keeps crashing once or twice a day with a very loud noise and a blue screen

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  5. Anonymous
    2020-11-02T17:38:11+00:00

    I did a fresh start windows 10 pro and the problem is the same, bluescreen and shutdown

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