Surface Pro7 Frequent Errors and Blue Screen Problems

Anonymous
2019-12-16T11:47:56+00:00

Dear Microsoft Community,

A week ago I bought a brand-new Surface Pro 7. I am a big Surface fan and was very excited to use my new device for the purpose of my studies.

My system configuration is a Surface Pro 7 with an Intel® Core™ i5 – 1034G4 CPU, 8 GB of RAM and a 256 GB SSD.

I updated Windows 10 to the most recent version and, so far, did not install third-party software on the device. I connected an original Microsoft Surface Pen and a Microsoft Surface Type Cover. No other hardware was connected.

During the usage I soon experienced very frequent Blue Screens and restarts as a result. These Blue Screens happened in tablet mode as well as in desktop mode. As the problems with Blue Screens became so frequent that I was unable to use the device for my everyday work, and their stop codes did not even allow me to trace back the actual error, I became very frustrated.

In the attached pictures I documented a use scenario, where I used my Surface Pro 7 with normal (office and Microsoft Edge surfing) workload. Within this 45 minutes use case scenario, I encountered 6 Blue Screens (1:01; 1:05; 1:11; 1:23; 1:26; and 1:38 pm), all with different stop codes.

Could you please help me resolve this issue?

Tim

Surface | Surface Pro | Install and update

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  1. Anonymous
    2020-11-07T02:27:41+00:00

    new surface pro 7 aswell, core i3 model.

    i think the problem is related due to faulty camera drivers and windows hello. 

    in my case, the camera gest bugged after hello failes to recognize me, the camera led stays on, an then i cant acces the camera, minutes after, i get blue screen with error code "PFN_LIST_CORRUPTED", or something like that, it gets fixed after a restart, so no hardware issues i guess.

    today ms released a firmware update, ill test and see.

    im almos sure its a driver issue.

    EDIT: I THINK ITS FIXED, BUT NOT BY THE UPDATE

    today i recreated the isue,i found out its related to the windows camera app. ill explain

    after hello fails to recognize, if i try to open the camera with the camera app, BSOD appears, what i did is restarting and delteting all of the app data, and the issue got fixed. i did the steps again, and no BSOD

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  2. Anonymous
    2020-11-02T17:38:11+00:00

    I did a fresh start windows 10 pro and the problem is the same, bluescreen and shutdown

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  3. Anonymous
    2020-11-02T15:54:58+00:00

    I did a fresh start and my Surface keeps crashing once or twice a day with a very loud noise and a blue screen

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  4. Anonymous
    2020-11-02T15:52:03+00:00

    My problems with the blue screens started before the upgrade to 2004. So don't expect a solution by switching to 2004 or rolling back to 1909

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  5. Anonymous
    2020-11-02T15:49:21+00:00

    I use google meet and the problem of blue screens is the same. Also with or without MS docking station the problem keep's happening

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