Surface Pro7 Frequent Errors and Blue Screen Problems

Anonymous
2019-12-16T11:47:56+00:00

Dear Microsoft Community,

A week ago I bought a brand-new Surface Pro 7. I am a big Surface fan and was very excited to use my new device for the purpose of my studies.

My system configuration is a Surface Pro 7 with an Intel® Core™ i5 – 1034G4 CPU, 8 GB of RAM and a 256 GB SSD.

I updated Windows 10 to the most recent version and, so far, did not install third-party software on the device. I connected an original Microsoft Surface Pen and a Microsoft Surface Type Cover. No other hardware was connected.

During the usage I soon experienced very frequent Blue Screens and restarts as a result. These Blue Screens happened in tablet mode as well as in desktop mode. As the problems with Blue Screens became so frequent that I was unable to use the device for my everyday work, and their stop codes did not even allow me to trace back the actual error, I became very frustrated.

In the attached pictures I documented a use scenario, where I used my Surface Pro 7 with normal (office and Microsoft Edge surfing) workload. Within this 45 minutes use case scenario, I encountered 6 Blue Screens (1:01; 1:05; 1:11; 1:23; 1:26; and 1:38 pm), all with different stop codes.

Could you please help me resolve this issue?

Tim

Surface | Surface Pro | Install and update

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  1. Anonymous
    2021-01-07T17:56:54+00:00

    Unfortunately this procedure did not work. I tried today and the BSOD problem continues.

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  2. Anonymous
    2021-01-07T13:04:13+00:00

    Hello,

    I had the same problem when disconnecting my Surface Pro 7 from HDMI. I installed the latest Intel Graphics Windows 10 DCH Drivers from this site:

    Downloads for Graphics (intel.com)

    I have no problems any more, no bluescreen, everything is working correctly.

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  4. Anonymous
    2020-12-01T05:27:22+00:00

    This fix does not work for me, got crashes on 1903, 1909, 2004 and 20H2 ... also used recovery image, did a clean install ...

    Device now returns back to microsoft, yai.

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  5. Anonymous
    2020-12-01T03:00:15+00:00

    Guys I found a suggest on Intel's forum, I installed the Microsoft .Net Frameworks 4.7 (latest). So far so good and no bsod for 2 days till now.

    Here is the method:

    1. Go to Device Manager
    2. Disable the Intel Iris Plus Graphics driver
    3. Download and install latest Microsoft .Net Frameworks (4.7)
    4. Restart
    5. Enable the Iris Graphics driver then make a test run with daily tasks.

    Let's see if the problem is fixed.

    Cheers.

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