Surface Pro7 Frequent Errors and Blue Screen Problems

Anonymous
2019-12-16T11:47:56+00:00

Dear Microsoft Community,

A week ago I bought a brand-new Surface Pro 7. I am a big Surface fan and was very excited to use my new device for the purpose of my studies.

My system configuration is a Surface Pro 7 with an Intel® Core™ i5 – 1034G4 CPU, 8 GB of RAM and a 256 GB SSD.

I updated Windows 10 to the most recent version and, so far, did not install third-party software on the device. I connected an original Microsoft Surface Pen and a Microsoft Surface Type Cover. No other hardware was connected.

During the usage I soon experienced very frequent Blue Screens and restarts as a result. These Blue Screens happened in tablet mode as well as in desktop mode. As the problems with Blue Screens became so frequent that I was unable to use the device for my everyday work, and their stop codes did not even allow me to trace back the actual error, I became very frustrated.

In the attached pictures I documented a use scenario, where I used my Surface Pro 7 with normal (office and Microsoft Edge surfing) workload. Within this 45 minutes use case scenario, I encountered 6 Blue Screens (1:01; 1:05; 1:11; 1:23; 1:26; and 1:38 pm), all with different stop codes.

Could you please help me resolve this issue?

Tim

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

61 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-03-01T03:24:00+00:00

    I’ve tried this. Same problem

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-03-01T02:52:01+00:00

    REALLY ??? or this problem return a few days after the upgrade to PRO ?

    Please, confirm if this solution had solved this problem, because the Microsoft Team is lost...They have no idea how to solve this problem.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-02-29T00:46:18+00:00

    THis BSoD became regular routine while I'm working with Surface Pro 7. Starting thinking of refund request. We'll see. 

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-02-23T07:10:06+00:00

    having same issue and have tried all the recommended setting but it wont work. However, after I upgraded the window from home to pro, everything solved.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2019-12-16T19:41:46+00:00

    Hello Tim_GER,

    Thank you for reaching out Microsoft Community. We really appreciate all the efforts that you did just to possibly resolve the issue.

    We will be doing a fresh start on your Surface to reinstall the Operating system of your Surface:

    Fresh Start lets you perform a clean reinstallation and update of Windows while keeping your personal data and most Windows settings intact. In some cases, a clean installation may improve your device's startup and shutdown experience, memory usage, Microsoft Store apps performance, browsing experience, and battery life.

    To use Fresh Start, select StartWindows logo Start button > SettingsGear-shaped Settings icon > Update & securityCircular arrows Sync icon > Windows Defender > Device performance & health. Under Fresh Start, select Additional info > Get Started.

    Note: Fresh Start will remove most of your apps, including Microsoft Office, third-party anti-virus software, and desktop apps that came pre-installed on your device. You will not be able to recover removed apps, and will need to manually reinstall these apps later. You may also lose your digital licenses and digital content associated with apps, which may impact your ability to use these apps or app-related content you paid for.

    Please keep us posted.

    Regards,

    Jonas_T

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments