Surface Pro7 Frequent Errors and Blue Screen Problems

Anonymous
2019-12-16T11:47:56+00:00

Dear Microsoft Community,

A week ago I bought a brand-new Surface Pro 7. I am a big Surface fan and was very excited to use my new device for the purpose of my studies.

My system configuration is a Surface Pro 7 with an Intel® Core™ i5 – 1034G4 CPU, 8 GB of RAM and a 256 GB SSD.

I updated Windows 10 to the most recent version and, so far, did not install third-party software on the device. I connected an original Microsoft Surface Pen and a Microsoft Surface Type Cover. No other hardware was connected.

During the usage I soon experienced very frequent Blue Screens and restarts as a result. These Blue Screens happened in tablet mode as well as in desktop mode. As the problems with Blue Screens became so frequent that I was unable to use the device for my everyday work, and their stop codes did not even allow me to trace back the actual error, I became very frustrated.

In the attached pictures I documented a use scenario, where I used my Surface Pro 7 with normal (office and Microsoft Edge surfing) workload. Within this 45 minutes use case scenario, I encountered 6 Blue Screens (1:01; 1:05; 1:11; 1:23; 1:26; and 1:38 pm), all with different stop codes.

Could you please help me resolve this issue?

Tim

Surface | Surface Pro | Install and update

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  1. Anonymous
    2020-05-16T17:18:10+00:00

    I too had similar complaint, bought it 10 days back...but the blue code error has spoiled........return is also delayed due to CORONA. If I had know this before I wouldn't have bought it...

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  2. Anonymous
    2020-04-28T20:05:22+00:00

    I am also having this problem. I bought this laptop around December 2019, and I mainly use it for school and communication. The thing is, it just randomly restarts and I tend to lose all my information so suddenly every time. What is the problem going on here? Also, I don't want to reset it, I have countless information that I need for school and work that I wouldn't want to risk losing it.

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  3. Anonymous
    2020-04-24T02:24:31+00:00

    I am also having this problem.   Bought the system around December, didn't use it heavily, then with the lockdown I started using it heavily for skype.   And it BSOD'd with a Video_Scheduler_Internal_Error.   And then again, and again.  Then the system died and would not boot.  I sent it in to MS and they sent me something back, not sure if it's the same one or a refurb.  Reloaded clean, not much on it.  Played games with friends last night, did zoom with about 6 other couples, twitch.tv, not much else.  It ran fine all evening.   Had a 45 min lunch with 3 friends today on Skype - BSOD'd 3 times.   So for me, it is definitely skype related, either overworking the video subsystem or something else.  Not sure where to go with this.

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  4. Anonymous
    2020-04-23T12:41:45+00:00

    I have exactly this problem (BSOD randomly)  and I only got to partially solve it by disabling the video driver on Video Adapter (Device Manager). (Intel Iris Plus Graphics)

    Now the BSOD does not occur. However not work more: Camera and some Display´s tools.

    I will replace my Surface 7 PRO at Microsft Store when Covid´s situation stabilizes.

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  5. Anonymous
    2020-04-23T07:49:58+00:00

    HI, I am having the same problem with my surface, but are you saying that I will lose Microsoft office once I do this, even after I paid for it, I won't be able to re-install it and use my paid Microsoft office?

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