Surface Pro7 Frequent Errors and Blue Screen Problems

Anonymous
2019-12-16T11:47:56+00:00

Dear Microsoft Community,

A week ago I bought a brand-new Surface Pro 7. I am a big Surface fan and was very excited to use my new device for the purpose of my studies.

My system configuration is a Surface Pro 7 with an Intel® Core™ i5 – 1034G4 CPU, 8 GB of RAM and a 256 GB SSD.

I updated Windows 10 to the most recent version and, so far, did not install third-party software on the device. I connected an original Microsoft Surface Pen and a Microsoft Surface Type Cover. No other hardware was connected.

During the usage I soon experienced very frequent Blue Screens and restarts as a result. These Blue Screens happened in tablet mode as well as in desktop mode. As the problems with Blue Screens became so frequent that I was unable to use the device for my everyday work, and their stop codes did not even allow me to trace back the actual error, I became very frustrated.

In the attached pictures I documented a use scenario, where I used my Surface Pro 7 with normal (office and Microsoft Edge surfing) workload. Within this 45 minutes use case scenario, I encountered 6 Blue Screens (1:01; 1:05; 1:11; 1:23; 1:26; and 1:38 pm), all with different stop codes.

Could you please help me resolve this issue?

Tim

Surface | Surface Pro | Install and update

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  1. Anonymous
    2021-05-06T13:43:18+00:00

    Dear all, I use surface pro 7 i5-256-16 for 1 year and 4 months (12 hours a day on average). I often got a BSOD problem with it.

    I finally realized that the reason is SSD in my case. Every time from the fresh reinstalled system, I have almost no BSODs, but more and more after some time of using. Finally, I experience BSOD nearly every half an hour under any load (like OCR tasks or file copy).

    What helped me to reduce the problem significantly is the manual launch of checking the disk. I run “cmd” as an administrator, then use “chkdsk C: /f /r /x” command and answer “Yes” to plan the check after a restart. It resolved the problem (at least for some time).

    I hope that can help somebody.

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  2. Anonymous
    2021-02-20T22:05:08+00:00

    Same issue here I think.

    Slightly different story than others in that I have had my surface pro 7 since it came out and it has worked well up until around November/December 2020 where it stopped waking from sleep. I ultimately did a fresh install and that seems to fix things.

    Fast forward to February 18, 2021, and after a windows update it now just reboots or blue screens randomly. I have done fresh installed three times now, and still freezes, reboots or blue screens, sometimes during the windows setup.

    Checking the problem reports / event logs, it appears to be different things that are causing it. I can't determine what the common denominator is as the error is seemingly different every time.

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  3. Anonymous
    2021-02-08T10:52:51+00:00

    Same issue here. Recently purchased a Surface Pro 7 second-hand. from the start only BSOD. Followed all the instructions given in this post. Why can't Microsoft fix this issue? Because I purchased the Pro 7 second-hand I can't go to the store fot a refund.

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  4. Anonymous
    2021-02-07T00:11:21+00:00

    I wish I had researched before I bought it because they will not give me a refund even though it continues to have problems and they are not solving them. I will never buy from Microsoft again based on this terrible experience! I'm glad you were able to get your money back. I spent over $1,000 that as a student I could not afford to waste! VERY disappointing!

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  5. Anonymous
    2021-02-06T10:37:31+00:00

    I had exactly the same issue as the original poster. On looking for a solution I have since discovered many surface pro 7 buyers facing the same issue. As a teacher doing online lessons this happened right in the middle of teaching a class, which was not good. I've now returned to the retailer for a refund and am ordering an Apple  macbook pro. Very disappointing as I was really impressed by the spec prior to purchasing.

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