Surface Pro7 Frequent Errors and Blue Screen Problems

Anonymous
2019-12-16T11:47:56+00:00

Dear Microsoft Community,

A week ago I bought a brand-new Surface Pro 7. I am a big Surface fan and was very excited to use my new device for the purpose of my studies.

My system configuration is a Surface Pro 7 with an Intel® Core™ i5 – 1034G4 CPU, 8 GB of RAM and a 256 GB SSD.

I updated Windows 10 to the most recent version and, so far, did not install third-party software on the device. I connected an original Microsoft Surface Pen and a Microsoft Surface Type Cover. No other hardware was connected.

During the usage I soon experienced very frequent Blue Screens and restarts as a result. These Blue Screens happened in tablet mode as well as in desktop mode. As the problems with Blue Screens became so frequent that I was unable to use the device for my everyday work, and their stop codes did not even allow me to trace back the actual error, I became very frustrated.

In the attached pictures I documented a use scenario, where I used my Surface Pro 7 with normal (office and Microsoft Edge surfing) workload. Within this 45 minutes use case scenario, I encountered 6 Blue Screens (1:01; 1:05; 1:11; 1:23; 1:26; and 1:38 pm), all with different stop codes.

Could you please help me resolve this issue?

Tim

Surface | Surface Pro | Install and update

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  1. Anonymous
    2021-02-20T22:05:08+00:00

    Same issue here I think.

    Slightly different story than others in that I have had my surface pro 7 since it came out and it has worked well up until around November/December 2020 where it stopped waking from sleep. I ultimately did a fresh install and that seems to fix things.

    Fast forward to February 18, 2021, and after a windows update it now just reboots or blue screens randomly. I have done fresh installed three times now, and still freezes, reboots or blue screens, sometimes during the windows setup.

    Checking the problem reports / event logs, it appears to be different things that are causing it. I can't determine what the common denominator is as the error is seemingly different every time.

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  2. Anonymous
    2021-02-08T10:52:51+00:00

    Same issue here. Recently purchased a Surface Pro 7 second-hand. from the start only BSOD. Followed all the instructions given in this post. Why can't Microsoft fix this issue? Because I purchased the Pro 7 second-hand I can't go to the store fot a refund.

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  3. Anonymous
    2021-02-07T00:11:21+00:00

    I wish I had researched before I bought it because they will not give me a refund even though it continues to have problems and they are not solving them. I will never buy from Microsoft again based on this terrible experience! I'm glad you were able to get your money back. I spent over $1,000 that as a student I could not afford to waste! VERY disappointing!

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  4. Anonymous
    2021-02-06T10:37:31+00:00

    I had exactly the same issue as the original poster. On looking for a solution I have since discovered many surface pro 7 buyers facing the same issue. As a teacher doing online lessons this happened right in the middle of teaching a class, which was not good. I've now returned to the retailer for a refund and am ordering an Apple  macbook pro. Very disappointing as I was really impressed by the spec prior to purchasing.

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  5. Anonymous
    2021-01-07T17:56:54+00:00

    Unfortunately this procedure did not work. I tried today and the BSOD problem continues.

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