Surface pro 4. Screen shake.

Anonymous
2016-03-06T18:30:14+00:00

Hi, every one. I have problem with my SP4. Half of the screen shake. I never drop my surface. I install all updates. Maybe some one help me? Video:  https://www.youtube.com/watch?v=pk69BrQXxvg

Surface | Surface Pro | Display and screen

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Anonymous
2016-03-07T11:58:51+00:00

Personally, given what you posted on your vide I'd advise you to contact Microsoft support and get a warranty replacement.

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  1. Anonymous
    2017-10-20T21:50:45+00:00

    Hello,

    So far, I have experienced, it does not relate to the heat or wifi.

    Probably it may relate to Microsoft updates.

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  2. Anonymous
    2017-10-20T20:31:10+00:00

    wouldn't turning off the wifi make the screen stop shaking?  Mine will shake whether wifi is on or off.

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  3. Anonymous
    2017-10-20T18:37:10+00:00

    I have the same issue.  I strongly suspect overheating. 

    The Task Manager didn't do that trick as it does for you.  It's been intermittent for me and usually stops when I interact with it as you described.  However, today after a lot of video processing over a couple hours, it's shaking into a constant blur and won't stop at all.  When I stop the video process for a while (i.e., minimize the app), it will stop.  It will stop more quickly if I place my hands on the top/back of it, which feels notably hot, but not burn you hot (i.e., probably 60C, but I don't have a temperature monitor for the CPU, nor do I know that it's CPU temperature necessarily).  Touching it will conduct heat away faster than ambient air, so I believe I'm effectively cooling it faster by holding the back of it.  I started blowing on the back as well, it would cool and then heat up, stop shaking and then start again, repeat until it finally cooled. 

    I've repeated this about 4 times consistently by maximizing and minimizing a video application.  Not terribly scientific, but I think it's an overheating issue with one of the components.  Could be video processor, cpu, memory, or the display itself.  I don't know, but I'd bet it's more related to video/gfx processing or the display since I minimized rather than closed the video application.  So if the memory and cpu usage remained about the same, and the shaking would start and stop based on video/gfx processing, that provides a pointer.

    Anyway, if the "bring it in for repair/replacement" option seems as crummy a response to you as it does to me, then try some form of external cooling.

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  4. Anonymous
    2017-10-09T15:03:25+00:00

    Thank you Christina! Your information is helpful!

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