Surface Pro 4 Type Cover Stopped Working

Anonymous
2017-09-20T12:40:04+00:00

The type cover on my Surface Pro 4 suddenly stopped working.  There are several similar issues on this forum, but none quite fit what I am experiencing.

I tried cleaning the contacts, doing the 2-button reset, using system refresh, and finally I "restored" windows from a USB drive.  And then it worked again! Until the next day, when the type cover no longer worked.  

So, I tried 2-button reset again, didn't help.  I did a little more research, looked at the device manager and noticed only the HID keyboard driver showed up.  I saw online that upgrading Windows 10 to version 1703 seemed to fix things for some folks experiencing this issue, so I tried that, and it worked again! Until the next day.  I tried 2-button reset again, didn't help. So I tried downloading the latest firmware and drivers from Microsoft; no help. I ran the SFC utility, it didn't find any issues.  I created a new USB restore drive, and restored from it, but that didn't help this time!  I have not tried restoring from my "old" USB restore drive, because I think that may be a temporary fix, but wouldn't help permanently. I have taken the type cover off and  put it back on, giggled it like crazy, etc, but I really don't think this is a hardware problem.

So, as a final step, I am going to re-image my machine.  In the meantime, any suggestions?  I'd be willing to buy a new type cover if I thought it would help (my type cover is a #QC7-00001). I'm tired of spending 3 hours a day trying to get my keyboard to work!

Moved from: Surface / Surface Pro 4 / Install, update, and repair

Surface | Accessories | Surface Type Cover

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
2017-10-02T17:05:46+00:00

Ruth,

My contact gave me the following for you to try (this is only for non US typecovers for  SP4). Please let me know if you try these and results either way:

Workaround #1

  1. Power+volume up to boot into UEFI settings.
  2. Choose Devices.
  3. Toggle Type Cover Port off and then on.

Workaround #2

  1. Check Settings > Ease of Access > Keyboard and ensure that Filter Keys is disabled.
  2. Check BIOS and make sure Type Cover is enabled in Devices.
  3. In Device Manager, click on the View menu > Show Hidden.
  4. Under HID (Human Interface Devices), scroll down and find Surface Pro 4 Typecover Integration > right-click - Uninstall. (chose option to delete driver/software.)
  5. In Device Manager, under Keyboard, if you do not see the type cover, no need to do anything else. I; if you do see it, right-click, uninstall (check to remove software).
  6. Shut down (hold shift for a clean shutdown).
  7. Hold power and volume up for 30 seconds. The device will flash to EFI and back until it eventually powers off fully.
  8. Power on the device. Now the keyboard should work, and all the drivers should be re-installed that we removed earlier.

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  1. Anonymous
    2018-01-26T15:41:15+00:00

    Microsoft is **** and greedy company that not support thier customer .i can t belive company from country of law do **** to people in another country no more ms produce no more. just software problem but they can t fix and find what cause a problem wow just want us to pay for thier mistake wahaha

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  2. Anonymous
    2018-01-17T13:44:58+00:00

    Unfortunately the paper containing further information about the repair/product exchange was not attached to the package, so I cannot give you more details of what they investigated etc. The store I bought it in is called Elgiganten. 

    @sdchris85 - I think you should try out the warrenty at costco, the worst outcome will be that your situation stays the same...

    It is really problematic that the problem occurs as late as it does In my own case 21 months after purchase. Im just lucky I live in a country where we have 2 years of warrenty by law and not just 1 year as is the microsoft standard..

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  3. Anonymous
    2018-01-17T04:05:50+00:00

    Hi Louise, 

    Unfortunately, we too are also out of warranty as well. We bought it from Costco over her so we might try their warranty, but if that is the case we will be omarugoletti. We want to know what Microsoft is doing about it. it sucks that we just missed the warranty by a couple of months. I hope Microsoft is aware of these problems cause this surface was definitely not cheap!

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  4. Anonymous
    2018-01-17T00:48:30+00:00

    this is bad news.. my SP4 warranty expired already.. can you tell us more details?? what Microsoft store told you?? what is the issue?? it is strange they can not fix it up.. AFTER WARRANTY ENDED ALL  THE PROBLEMS Beginning

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