Terrible Surface Pro 8 Battery life - Nearly 1% drained per minute

Anonymous
2022-05-02T08:28:47+00:00

I bought a Surface Pro 8 a month ago and since then it has had terrible battery life. I've updated it whenever a new update was available but it's still giving me major issues. I logged in at 7:50am this morning and by 9:24 it had gone from 90% battery (I'm also not sure why 10% drained overnight while in hibernation?) to 37%. For an hour of that time I was on a Teams video call but I'm still seeing significant battery drain during other types of usage so I don't think it's because of Teams but I'm not 100% sure. Other things to note that I don't believe should impact it that much are that I had it on 100% screen brightness during that time because I find the screen disappointing dark (darker than my previous few laptops) and I had the surface keyboard attached and some bluetooth headphones attached to listening in on the Teams meeting.

See the two screenshots below. Can anyone help because the laptop is clearly unusable if I can't use it for more than 2 hours on battery per day. I'm shocked at how bad my first Microsoft product is compared to the years of using Dell, Lenovo and HP with no issues.

I purchased the Surface Pro 8 before leaving Australia and have moved back to Ireland so may have an issue claiming on warranty if I need it fixed?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2022-05-05T22:12:44+00:00

    Hi carleast,

    We still have not received any response from you since our last follow up message. Please do not hesitate to create a new thread for further concerns. We hope that the issue you reported to us has been resolved. We personally understand that finding time to work on this matter can be a little difficult to manage.  Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to getting a resolution for this issue of yours.

    Thank you for spending time here in the Community.

    Kind regards,

    Marrion

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  2. Anonymous
    2022-05-04T14:09:05+00:00

    Hi carleast,

    We have noticed that you haven’t replied to our first response yet. We would like to know if you still need some assistance on the concern raised. If yes, please reply back for us to further assist you.

    Hope to hear from you.

    Kind regards,

    Marrion

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  3. Anonymous
    2022-05-02T20:37:07+00:00

    Hi carleast,

    Thank you for reaching Microsoft Community.

    Hibernate state still uses power but lesser compared when the device is in Sleep state (see:Shut down, sleep, or hibernate your PC (microsoft.com)). For the Surface Pro 8 battery life: Up to 16 hours of battery life based on typical Surface device usage. Testing conducted by Microsoft in August 2021 using preproduction software and preproduction Intel® 11th Gen Core™ i5-1135G7, 256GB, 8GB RAM device. Testing consisted of full battery discharge with a mixture of active use and modern standby. The active use portion consists of (1) a web browsing test accessing 8 popular websites over multiple open tabs, (2) a productivity test utilizing Microsoft Word, PowerPoint, Excel and Outlook, and (3) a portion of time with the device in use with idle applications. All settings were default except screen brightness was set to 150nits with Auto-Brightness and Adaptive Colour disabled.  Wi-Fi was connected to a network.  Tested with Windows Version 11.0.22000.9 (21H2).  Battery life varies significantly with settings, usage and other factors. (Surface Pro 8 – The most powerful Pro – Microsoft Surface)

    Surface has designed this generation of devices to be up to twice as fast with a balance of performance, battery life, and great user experiences in a thin and light design. As a result of increased performance, overall battery life has been impacted, but we expect customers will continue to get a full day of use from their Surface, and faster charging when they need it.

    Kindly try first running these steps below then observe if the battery life of the device improves:

    1: Run Surface Diagnostic Toolkit

    See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

    2: Check for Windows Update

    Go to Windows Settings > Update & Security and select Check for updates

    Make sure all updates need are installed including Optional updates

    3: Update drivers and firmware

    Check what is the current OS Build of your Windows version by going to Settings > System > About. 

    Go to Download driver and firmware for Surface, choose Surface Pro

    Then click the link next to Surface Pro 8 then click Download on the next page.

    Choose the .msi file that matches your current OS Build and click Next.

    After downloading, run and install the .msi then Restart. 

    4: Run System File Checker Tool

    See: Using System File Checker in Windows (microsoft.com)

    You may also see this page for details and tips in caring for the battery of your Surface: Caring for your Surface battery (microsoft.com).

    Kind regards,

    Marrion

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