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Microsoft,
What is going on with this thing?
I have had the Surface Dock for two months now. Purchased it to go with my Surface Laptop 1.
Every day.... and I mean every day, this thing disconnects itself from my Surface Laptop, my monitor goes black, my usb peripherals disconnect, and my network goes down... and then in one second everything magically reconnects.
Sometimes it only happens 5 times a day. Other days it happens like a gazillion.
Once it first started happening, I scoured the internet looking for a solution. I replaced the dock, I updated the firmware, I connected it to a different power source, I've power cycled, I've turned the cord around - etc. No matter what I do it keeps happening.
And there is no good answers on this message board that seems to fix this issue. I have read them all.
What is going on with this thing?
Right now, just so y'all know, this thing is only acting as a power source for my laptop. I am plugging the monitor directly into the Surface Laptop, I have upgraded to a bluetooth keyboard and mouse, and my Ethernet is going into the system over usb. Even with NOTHING else plugged into the Surface Dock.... nothing. Just power. It is STILL disconnecting and reconnecting intermittently. What the H?!?
This is unacceptable and you guys really need to figure out a solution for this. My boss has a Surface Book 1 and he also experiences these issues daily, as well. Since he's using dual monitors, he just puts up with them going out and turning back on five to twenty times a day. The only ones in the office with the dock that aren't experiencing these issues are the two that have Surface Pro 4's...
What can we do to fix this? The Surface Dock is currently the most expensive laptop charger I've ever purchased (since that's all it seems to be decent at).
Sincerely,
Microsoft Enthusiast
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
OK. I might have found the issue. It has been working for three days now.
Don't laugh.
I took a tooth brush and dipped it in rubbing alcohol
Cleaned the dock's connection plug
Cleaned the folding keyboard terminals
Cleaned the Surface Pro keyboard connection terminals
Extensively cleaned the Surface Pro's dock connection socket.
Finally, I blew them all dry with some canned air.
Hope I did not just curse everything but it seems to be working.
This work for anyone else?
Still waiting on a fix for this... Seems to be getting worse (didn't even think that was a possibility).
I have tried updating the firmware, running the Diagnostic tool, etc. Nothing has been working for this thing.
Anecdotally, I observed that the dock 'crash & re-enumerate' action was primarily exposed under graphics load when using Chrome (and/or Edge Beta w/chromium base) for video streaming, audio streaming, sitting in the background with more than 2 tabs open, etc.
In a completely separate troubleshooting of portrait oriented monitors failing to have that option available, I updated the GeForce drivers directly from Nvidia's site and the Intel graphics from theirs, I then used the Control Panel configuration applet for the Nvidia GPU to separate GPU processing for the respective browsers between the Nvidia and Intel graphics cores.
I cannot and will not claim that this solves the dock crash issues. But I will also say that it hasn't repo'd for me yet. (~2 days, so not very long yet)
Same thing here, Surface Book 2 with Dock. Happens every few minutes to every half hour or so. Drives me crazy.
SB2 works totally fine by itself, just with Dock it disconnects and reconnects.
Of course have latest drivers and ran the dock updater and troubleshooting tool. All OK it says.
Having the same issues with a Surface Pro 4. Any solutions or suggestions on this?
