Surface Dock Keeps Disconnecting Intermittently

Anonymous
2020-01-10T16:44:40+00:00

Microsoft,

What is going on with this thing?

I have had the Surface Dock for two months now. Purchased it to go with my Surface Laptop 1. 

Every day.... and I mean every day, this thing disconnects itself from my Surface Laptop, my monitor goes black, my usb peripherals disconnect, and my network goes down... and then in one second everything magically reconnects. 

Sometimes it only happens 5 times a day. Other days it happens like a gazillion.

Once it first started happening, I scoured the internet looking for a solution. I replaced the dock, I updated the firmware, I connected it to a different power source, I've power cycled, I've turned the cord around - etc. No matter what I do it keeps happening. 

And there is no good answers on this message board that seems to fix this issue. I have read them all. 

What is going on with this thing?

Right now, just so y'all know, this thing is only acting as a power source for my laptop. I am plugging the monitor directly into the Surface Laptop, I have upgraded to a bluetooth keyboard and mouse, and my Ethernet is going into the system over usb. Even with NOTHING else plugged into the Surface Dock.... nothing. Just power. It is STILL disconnecting and reconnecting intermittently. What the H?!?

This is unacceptable and you guys really need to figure out a solution for this. My boss has a Surface Book 1 and he also experiences these issues daily, as well. Since he's using dual monitors, he just puts up with them going out and turning back on five to twenty times a day. The only ones in the office with the dock that aren't experiencing these issues are the two that have Surface Pro 4's...

What can we do to fix this? The Surface Dock is currently the most expensive laptop charger I've ever purchased (since that's all it seems to be decent at). 

Sincerely, 

Microsoft Enthusiast

Surface | Accessories | Surface Dock

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  1. Anonymous
    2020-11-15T21:25:47+00:00

    ok, i'm in!

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  2. Anonymous
    2020-11-15T21:19:24+00:00

    It’s not the dock. 

    Surface line of laptops all seem to have this issue. 

    I habe identical issues just conneted to a power brick, usb c monitor connection and a couple of usb devices. Constant disconnects. 

    No dock. 

    i have about 10 surface book 3s in stock. Same issue. 

    Time to start a calss action lawsuite

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  3. Anonymous
    2020-11-15T19:26:24+00:00

    well i can say the Surface works great.  with me it's just been the dock.

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  4. Anonymous
    2020-11-15T19:24:51+00:00

    Yes, MS knows about it and does nothing.  Now I'm having problems with the mouse and keyboard.  all stemming from the dock problem.

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  5. Anonymous
    2020-11-15T19:22:28+00:00

    Sorry but you are out of luck, MS has known about this for years and failed to fix it.

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