I've used a number of mini display port to DP w/o any issues.
ASIN; B00C7RJQPY
ASIN: B00YOQYQWY
among others. I'd doubt you'll have a problem.
Surface Dock Keeps Disconnecting Intermittently
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Anonymous
Microsoft,
What is going on with this thing?
I have had the Surface Dock for two months now. Purchased it to go with my Surface Laptop 1.
Every day.... and I mean every day, this thing disconnects itself from my Surface Laptop, my monitor goes black, my usb peripherals disconnect, and my network goes down... and then in one second everything magically reconnects.
Sometimes it only happens 5 times a day. Other days it happens like a gazillion.
Once it first started happening, I scoured the internet looking for a solution. I replaced the dock, I updated the firmware, I connected it to a different power source, I've power cycled, I've turned the cord around - etc. No matter what I do it keeps happening.
And there is no good answers on this message board that seems to fix this issue. I have read them all.
What is going on with this thing?
Right now, just so y'all know, this thing is only acting as a power source for my laptop. I am plugging the monitor directly into the Surface Laptop, I have upgraded to a bluetooth keyboard and mouse, and my Ethernet is going into the system over usb. Even with NOTHING else plugged into the Surface Dock.... nothing. Just power. It is STILL disconnecting and reconnecting intermittently. What the H?!?
This is unacceptable and you guys really need to figure out a solution for this. My boss has a Surface Book 1 and he also experiences these issues daily, as well. Since he's using dual monitors, he just puts up with them going out and turning back on five to twenty times a day. The only ones in the office with the dock that aren't experiencing these issues are the two that have Surface Pro 4's...
What can we do to fix this? The Surface Dock is currently the most expensive laptop charger I've ever purchased (since that's all it seems to be decent at).
Sincerely,
Microsoft Enthusiast
Surface | Accessories | Surface Dock
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
185 answers
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Anonymous
2020-06-16T01:58:14+00:00 -
Anonymous
2020-06-16T01:54:35+00:00 I was able to go 3 straight days w/o a problem after removing the Dock and replacing it with Dock2. keep in mind that I tried using another dock (orig) and had issues.
So looks like the beefier spec on the Dock2 fixed it. I'll see if it resurfaces this week.
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Anonymous
2020-06-15T06:53:38+00:00 I tried restoring my SP but that had no effect - for me, the issue was clearly the Dock. My wife also uses a SP with a dock and has never had problems (2 years now). I tried her dock when I was having problems - no issues. Re-connected to my own dock and ... kept disconnecting. Have had a new dock for 2 months now and no issues.
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Anonymous
2020-06-14T22:58:05+00:00 Yes, i have gone through 2 and now this one is working, but I don't know for how long as it has only been 2 months. Time will tell.
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Anonymous
2020-06-14T22:50:58+00:00 I have gone through 3 docks. the second I purchased the third MS sent me. Each time the problem goes away for months, then returns. I am currently on 2004 and the issue has resurfaced.