Surface Pro 7 Freezing and Restarting

Anonymous
2019-12-06T00:10:46+00:00

I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-05-09T10:31:12+00:00

    This issue seems to be tied to the display powersaving tech that Intel has called Panel Self Refresh, which may cause the display panel to not update in certain situations (though it's not good at figuring out what those situations are) to reduce power.

    I've fixed it on my SP7 i5/8G/256G by installing the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In".

    FANTASTIC... I had this issue on my SP7 / i7 / 16GB and upon installation of Intel Graphics Command Center and turning off Panel Self Refresh my SP7 does not freeze or does not blackout. Its been 24 hours now and it hasn't occurred so far. Thanks for this wonderful, useful tips.

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  3. Anonymous
    2020-05-26T17:07:09+00:00

    I have same issue even when i installed intel Graphics Command Center and turning off Panel Self Refresh not solved .please there is any other solution !!

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  4. Anonymous
    2020-05-26T17:14:13+00:00

    I have the same issue and have updated the drivers and ran windows update.  This has not fixed the problem. I purchased my Surface Pro 7 2 days ago.  Is there any further advice on this issue, or should I just return it?

    I'd absolutely return the device to Microsoft for a new one. I made that mistake with my SP3 until it was to late.

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  5. Anonymous
    2020-05-26T17:19:09+00:00

    Sorry to hear that, no that was all I try the first time.  I don't have any others solution.  

    It might be your background apps.

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