Surface Pro 7 Freezing and Restarting

I have tried multiple ways of resolving this and it still won't go away. Can I return the product for a full refund even if it was purchased in November 2019 and how do I go about it?

I suggest you chat to a Microsoft agent about the problem and making a return.

Go to support.microsoft.com/en-gb/contactus

Click on "Contact support"

Type in "Talk to a person"

and follow from there the obvious menu choices. I find that the wait time is short.

I would encourage others to report this fault to Microsoft by chat. I have no idea if anyone from Microsoft actually ever reads customer post on answers.microsoft.com. One can also report problems by typing "Feedback Hub" in the Windows search box.

BRILLIANT.  This answer should be posted somewhere in bright lights and/or included in the next update patch.  Thank you.

I purchased a Surface Pro 7 and after a week was totally frustrated with it crashing and freezing. I spent 2 hours online with support trouble shooting and when we were finished it still crashed and froze. I returned it for a new on and it did the same thing. I was really disappointed since I have had a Surface Pro 4 for several years and loved it. I think you should stop selling them until the issue is fixed. It was suggested that I get the X - anyone had an experience with it?

I purchased a Surface Pro 7 and after a week was totally frustrated with it crashing and freezing. I spent 2 hours online with support trouble shooting and when we were finished it still crashed and froze. I returned it for a new on and it did the same thing. I was really disappointed since I have had a Surface Pro 4 for several years and loved it. I think you should stop selling them until the issue is fixed. It was suggested that I get the X - anyone had an experience with it?

I purchased a Surface Pro 7 and after a week was totally frustrated with it crashing and freezing. I spent 2 hours online with support trouble shooting and when we were finished it still crashed and froze. I returned it for a new on and it did the same thing. I was really disappointed since I have had a Surface Pro 4 for several years and loved it. I think you should stop selling them until the issue is fixed. It was suggested that I get the X - anyone had an experience with it?

I had the same issue when I got my Surface Pro 7.  I thinks it started after I had installed all the Windows updates.   

I got it fixed by installed the Intel Graphics Command Center app.  Once you in stalled go in the Intel Graphics Command and unchecked two items. 

 Opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In".

https://www.microsoft.com/en-us/p/intel-graphics-command-center/9plfnlnt3g5g?SilentAuth=1&wa=wsignin1.0&activetab=pivot:overviewtab****

My Surface Pro 7 is no longer freezing!  

Regarding Pro X Just like an Apple ipad you can't install apps like a desktop Windows computer.  Search in Youtube video.  It shows the pros and cons of the Surface Pro X and Surface Pro 7.