Surface Pro 7 Freezing and Restarting

Anonymous
2019-12-06T00:10:46+00:00

I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2021-04-19T00:50:08+00:00

    I just bought 2 Microsoft Surface Pro 7s, one for me and one for my daughter!  I am now sending them both back along with all of their assecorries because I can't get Mircrosoft to give me a straight answer on what the problem is. 

    To say I am disappointed is an understatement.  These machines cost way too much money for them to have these kind of issue straight out of the box!

    Blue screens that say "oops something went wrong" and then restarting itself multiple times a day is a disgrace to say the least.

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  2. Anonymous
    2021-04-19T06:59:48+00:00

    I completely agree, but I did attempt all the fixes that were listed, installing the Intel updater and installing the later video drivers cured the re-booting, but still have a bit of a flashing screen and occasional freeze. All cured by deleting the video driver, but then the graphics are not so good.

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  3. Anonymous
    2021-04-20T14:53:50+00:00

    My three week old Surface Pro 7 screen would freeze for about 6 seconds every 30 seconds or so.  This fix seems to have fixed the problem:  I installed 1: "Intel Graphics Command Center"   2: Click the 4th icon in the left column and Click the "POWER" tab.  3: turn off "Panel Self Refresh" and turn off "Display Power Savings".  4: Not sure you really need to reboot, but I did.

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