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I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.
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I have also noticed how the secondary display and peripherals continue working without a hitch. Ran diagnostic tool and updated to the latest drivers for OS build 18362, no luck. Happens at random really, brand new SP7 i5 128gb, noticed it on first boot.
I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.
Same issue here. Bought Surface Pro 7 about 1 months ago for daughter school use. Started class this week, and it freezes every few minutes. It can freeze when watching video, or after saving a file... I need to get it solved it quickly. Quite disappointed.
To add-on, when Surface is frozen, the screen turns very dark but can still see contents on the screen. Short pressing of power key has no effect.
Just to post an update here. I had the freezing issue with my first SP7. I exchanged it at BestBuy and the replacement has been working flawlessly for almost a month now.
Well it has been stable for well over a month until today ---- aaaaaaaghhh!!!!
Microsoft did you update anything in the last week that might have caused it to start freezing randomly again?
