Surface Pro 7 Freezing and Restarting

Anonymous
2019-12-06T00:10:46+00:00

I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-10-18T03:52:56+00:00

    I found that the problem lies with the Intel software and fixed it by downloading the intel app from the Microsoft store.

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  2. Anonymous
    2020-10-18T10:19:13+00:00

    Which one?

    I have a recommended one, it appeared to work, but now gone back to freezing and typing lags behind at times

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  4. Anonymous
    2020-12-02T21:50:31+00:00

    I see you made this post in 2019 and this is December 2020 and mine is 37 days old and I’ve used it about four times and it’s doing the exact same thing except for the power button at the top if you touch it it resets

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  5. Anonymous
    2020-12-06T04:50:39+00:00

    Have you tried downloading the Intel App from the Microsoft Web store? You can use that to turn off the energy-saving settings on the Intel chip. I found that this fixed my Surface Pro 7 issues.

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