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I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I too am experiencing this issue with a 3 wee-old Surface Pro 7 that is plugged into a Version 1 Surface Dock. The issue happens to me when I am in Outlook and send an email. I have updated all from the Outlook 365 Biz install to all drivers to the Surface Dock firmware.
Take my advice get refund
Microsoft themselves, just could not read these reports, or they just couldn't care less,
I am gradually changing my users to Apple, the difference in attitude and service is tremendous, rang me to help at a time to suit me.
FABULOUS
Ha!
My original Surface Pro (circa 2013) still works fine. I am hoping that the Intel Power Panel fixes this. We'll see.
Interesting - out of the blue a whole raft of Driver Updates were installed on 30th September and don't think I've had a issue since - would it really be solved this time?
