Surface Pro 7 Freezing and Restarting

Anonymous
2019-12-06T00:10:46+00:00

I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-09-12T17:29:34+00:00

    Same issue. I had to install the beta version from the store, which is actually older than the non-beta.

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  2. Anonymous
    2020-09-13T15:19:21+00:00

    After having had the same trouble read all the fixes and tried them, I have purchased an iPad pro, very much better for the job.

    I would have liked to purchase Microsoft devices for the students to use for home learning, but I don't want the hassle, 1,227 iPads it is then.

     Sorry guys

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  3. Anonymous
    2020-09-15T02:20:24+00:00

    Hi Paul,

    I can't blame you. I've been (and still am) a big fan of the Surface devices (Surface 3, Surface Pro 5 and now the Surface Pro 7), but these issues with the SP7 are embarrassing. If I had to advise a learning organisation, I couldn't advise this device either.

    Started a 20GB copy this morning, copying image files from SD card to file server, and had to discover after returning an hour later, that the Surface had restarted itself and I had to restart the copy event again. This is unacceptable for a premium device the Surface Pro is.

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  4. Anonymous
    2020-09-27T13:57:25+00:00

    I've been experiencing the same issue since taking my SP7 out of the box. I just tried your suggestion and will report back if it has fixed the issue. 

    Has anyone else noticed the freezing problem a lot more often while using the Pen? This seems to be the only time mine freezes. 

    Thank you for the advice!

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  5. Anonymous
    2020-09-27T14:10:13+00:00

    Hi Paul, thank you for this. I got a replacement and it has been working fine so far. Touch wood it will stays that way, but i will keep your advice in mind just in case. 

    From what I have seen so far, there must be more than one cause for the problem. Mine was cured using the Intel app, i just hope it stays that way, but obviously sme have a hardware fault, if mine starts again, i will go down that aveneue. Microsoft might have to do a recall on some?

    There are indeed multiple causes to this problem

    UI have two devices, and one device has had multiple replacement.

    One device freezes and the vid card reset trick works ( Ctrl+Shift+Win+B ),

    But the other device requires a hard reset (hold power for 10 secs), the multiple other devices I received as refurb replacements all had the same or worse problems as this second device.

    It may be a problem with some devices being very sensitive to overheating, as it seems to happen more often when in a case (microsfot supplied dtm case), and if I run a benchmark stress test I can usually get it to crash

    Microsoft have not acknowledged the problem and have been giving me the run around sending me faulty devices for over 6 months.

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