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I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have tried by switching off the panel self refresh on both battery and plugged in with no success. The Surface Pro 7 is an attractive product but isn't reliable at all, I have not had a problem with any machine in history of using computers especially a brand new machine like i have with the Surface Pro 7. Microsoft need to go back to the drawing board and start again with this product.
I have tried by switching off the panel self refresh on both battery and plugged in with no success. The Surface Pro 7 is an attractive product but isn't reliable at all, I have not had a problem with any machine in history of using computers especially a brand new machine like i have with the Surface Pro 7. Microsoft need to go back to the drawing board and start again with this product.
exactly specially when it comes to the basic manufacturing methods ,Its really surprising that these kind of issues with Microsoft .hopefully they can solve this issue with their high end product.
My Surface Pro 7 was updated last night with 2 Firmware updates, supposedly "Addresses unexpected shutdown failure, and improves system stability". Let's see, hopefully the freezes and restarts are a thing of the past.
It looked promising for a while, but today had another 2 crashes again. No obvious reason (first time the SP7 was on power and felt quite warm; second on battery and no increased chassis temp).
does yours just lock up?
have you found a way to reliably reproduce? I just received a replacement because of mine locking up.
the replacement locked up in first 5 minutes while running some stability tests, but now has been running same tests for 1 hour without lockup.
