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I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
all possible solutions have been done without any improvment
1-surface pro cover type has been replaced with new one without any difference
2-SP7 has been tested with diagnostic tools
3-run recovery tool
4-updated with last firmware and windows 10
Note :arc bluetooth mouse working fine without any issues ,only the problem with Surface pro type cover touchpad mouse cursor freezing when charger plugging in even when i bought new one
Any good news regarding your issue ? since i have exactly the same problem and now im using Arc Bluetooth mouse instead of surface keyboard touchpad
This issue seems to be tied to the display powersaving tech that Intel has called Panel Self Refresh, which may cause the display panel to not update in certain situations (though it's not good at figuring out what those situations are) to reduce power.
I've fixed it on my SP7 i5/8G/256G by installing the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In".
This is the " real solution " of fixed the issue. I had SP7 i5/8g/128G on 3/14 and right after updated certain SW and issue starting randomly almost everyday whan I use the SP7. Tried many solutions from different forum without fix the issue until this one. bottom line, the issue was fixed completely and pray to god it will not come back when update SW next time.
Thanks provided the solid solution.
Make sure you turn it off for both "On Battery" and "Plugged In".
@aeturnus A big THANKS to you for reporting this Panel Self Refresh fix. For me, it's been 3 weeks without a cursor freeze or stall.
On the first day after turning off Panel Self Refresh, I got a freeze, but I had only turned it off for "On Battery". When I went back in and also turned it off for "Plugged In", that stopped the freezes cold.
