Surface Pro 7 Freezing and Restarting

Anonymous
2019-12-06T00:10:46+00:00

I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

98 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-07-06T19:54:08+00:00

    This issue seems to be tied to the display powersaving tech that Intel has called Panel Self Refresh, which may cause the display panel to not update in certain situations (though it's not good at figuring out what those situations are) to reduce power.

    I've fixed it on my SP7 i5/8G/256G by installing the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In".

    The Intel Graphics Command Centre allowed me to cure my Surface Pro 7 problem, great advice.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-06-26T11:37:46+00:00

    I think the latest update increased the throttling dramatically , I think they are trying to hide the problem with these machines.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-06-26T09:58:27+00:00

    I had same issue. Had my tablet for about 5-6 days now and it freeze or just shut itself for about 6 times. Three time just today. I had enough and returned my tablet and got a replacement. This is i7 16gb ram and 512 ssd. I have surfacd go, someone gave it to me, had for two years, never had any issue. I am also finding my pro cant find the go as wireless screen. I tried many tjme, eventually got it working and then after two minites the pro stopped working. And i restarted again then go disappeared on the list. I am havjng doubt about the product now.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-06-26T09:50:06+00:00

    does yours just lock up?

    have you found a way to reliably reproduce? I just received a replacement because of mine locking up.

    the replacement locked up in first 5 minutes while running some stability tests, but now has been running same tests for 1 hour without lockup.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-06-23T10:22:07+00:00

    It looked promising for a while, but today had another 2 crashes again. No obvious reason (first time the SP7 was on power and felt quite warm; second on battery and no increased chassis temp).

    Was this answer helpful?

    0 comments