Surface Pro 7 Freezing and Restarting

Anonymous
2019-12-06T00:10:46+00:00

I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-09-15T02:20:24+00:00

    Hi Paul,

    I can't blame you. I've been (and still am) a big fan of the Surface devices (Surface 3, Surface Pro 5 and now the Surface Pro 7), but these issues with the SP7 are embarrassing. If I had to advise a learning organisation, I couldn't advise this device either.

    Started a 20GB copy this morning, copying image files from SD card to file server, and had to discover after returning an hour later, that the Surface had restarted itself and I had to restart the copy event again. This is unacceptable for a premium device the Surface Pro is.

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  2. Anonymous
    2020-09-13T15:19:21+00:00

    After having had the same trouble read all the fixes and tried them, I have purchased an iPad pro, very much better for the job.

    I would have liked to purchase Microsoft devices for the students to use for home learning, but I don't want the hassle, 1,227 iPads it is then.

     Sorry guys

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  3. Anonymous
    2020-09-12T17:29:34+00:00

    Same issue. I had to install the beta version from the store, which is actually older than the non-beta.

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  4. Anonymous
    2020-08-27T21:39:49+00:00

    Hello,

    Thank you for the feedback. I am unable to see the Panel Self refresh option for ''Plugged In''

    Could you support me with that ? A screen shot would help.

    Thank you.

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  5. Anonymous
    2020-08-18T10:11:26+00:00

    There are so many people with the same complaint of surface pro 7 freezing every few minutes. and there is no response from Microsoft. They are happy to divert the calls. They do not offer any lasting solutions to this issue. I feel If all the people who have similar issues should start an online petition / send multiple mails regarding the same to surface pro customer care... (i.e make a list with each person name, mail id and serial number of surface pro ) and talk to customer care, there will be better response to a group of people with the same complaint, instead of a multiple people with individual mails which they easily ignore. 

    Any ideas/ suggestions are welcome in this regard. 

    My mail id *** Email address is removed for privacy ***

    Dr. Sangeetha

    India

    Mine works fine for a while then locks up for half a second a few times over about an hour, then major lockup. Turn it off and one and it starts all over again, OK then small lockups and then major again.

    Really good job it shuts down quickly when the button is pressed and has an SSD to start quickly, if it had a mechanical disc, I would have corrupted it by now.

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