Surface Pro 7 Freezing and Restarting

I dealt with this issue for months after purchasing a 7 Pro for work. Finally, i changed my Surface Dock 1 for a new Surface Dock 2 and the freezing and ghost key presses have stopped.

I see you made this post in 2019 and this is December 2020 and mine is 37 days old and I’ve used it about four times and it’s doing the exact same thing except for the power button at the top if you touch it it resets

Sandy: Get a replacement

From experience (owning 2 devices and having gone through ~4 replacements) there are multiple causes for this issue.

The intel display sleep is the easiest to fix, if your computer freezes and the keys: Win+Ctrl+Shift+B , resets the display and it works again, your problem is the intel display problem

but there are multiple other causes for freezing that is not fixed by the win/ctrl/shift/b these are not fixable and need a replacement device. they are potentially related to heat. These can be freezes or Blue screen (BSOD). If this is you then get a replacement asap.

All, After 3 weeks I post the issue, I returned the product and got a replacement, after few month of use, it has been working fine. No major issues so far.

My word of advice is as soon as you identify the issue, do not try to attempt download patches here and there, and thinking you will have the issue under control, just get a swap over if you can or at least ask manufactory to look at it under warranty.

Have you tried downloading the Intel App from the Microsoft Web store? You can use that to turn off the energy-saving settings on the Intel chip. I found that this fixed my Surface Pro 7 issues.

I see you made this post in 2019 and this is December 2020 and mine is 37 days old and I’ve used it about four times and it’s doing the exact same thing except for the power button at the top if you touch it it resets