Surface Pro 7 Freezing and Restarting

Anonymous
2019-12-06T00:10:46+00:00

I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-03-24T23:30:41+00:00

    This issue seems to be tied to the display powersaving tech that Intel has called Panel Self Refresh, which may cause the display panel to not update in certain situations (though it's not good at figuring out what those situations are) to reduce power.

    I've fixed it on my SP7 i5/8G/256G by installing the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In".

    Thank you for the tip! I have done this but it has continued to freeze. It actually has frozen 3 times in just an hour after making the change. Open to any other suggestions

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  2. Anonymous
    2020-03-11T03:26:23+00:00

    This issue seems to be tied to the display powersaving tech that Intel has called Panel Self Refresh, which may cause the display panel to not update in certain situations (though it's not good at figuring out what those situations are) to reduce power.

    I've fixed it on my SP7 i5/8G/256G by installing the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In".

    I did the same on my SP7 i5/8/128 two days ago and haven't seen a restart since. So far so good. Thanks for the great tip.

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    5 people found this answer helpful.
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  3. Anonymous
    2020-03-10T13:38:43+00:00

    This issue seems to be tied to the display powersaving tech that Intel has called Panel Self Refresh, which may cause the display panel to not update in certain situations (though it's not good at figuring out what those situations are) to reduce power.

    I've fixed it on my SP7 i5/8G/256G by installing the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In".

    I turned off the Panel Self Refresh for both "on battery" and "plugged".  So far so good.  1 day without a single freeze. My SP7 seems to work as it should.  I will report back again in a few days just to make sure.

    EDIT: 2 days later, the issue is completely gone. Fixed. Millions of thanks to aeturnus to pinpoint the exact problem!

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    8 people found this answer helpful.
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  4. Anonymous
    2020-03-10T13:02:27+00:00

    Trying this now.  Will report back if this works.

    Edit: This seems to have completely fixed the problem!  Thanks!  This should be cross-posted in a few other threads.

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    7 people found this answer helpful.
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  5. Anonymous
    2020-03-09T20:51:25+00:00

    This issue seems to be tied to the display powersaving tech that Intel has called Panel Self Refresh, which may cause the display panel to not update in certain situations (though it's not good at figuring out what those situations are) to reduce power.

    I've fixed it on my SP7 i5/8G/256G by installing the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In".

    Was this answer helpful?

    60+ people found this answer helpful.
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