Surface Pro 7 Freezing and Restarting

Anonymous
2019-12-06T00:10:46+00:00

I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-04-07T07:02:33+00:00

    Hello,

    I have tried this fix. But it does not work for me. My Surface Pro 7 still keeps freezing randomly. Any other recommendations.

    Thanks,

    Puneet

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  2. Anonymous
    2020-04-06T13:02:03+00:00

    Hi Marrionn,

    My Surface Pro 7 keeps freezing abut 4 to 5 times per day. I have run the following:

    1. Windows Update
    2. Surface Diagnostic Toolkit

    But none of these have helped. Can you please help me solve this issue.

    Thanks,

    Puneet

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  3. Anonymous
    2020-04-03T23:59:30+00:00

    Also my surface pro froze up during the set up so now Im left to navigate and figure out what i missed during set up. Is there a way to start the set up all over again ?

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  4. Anonymous
    2020-04-03T22:45:37+00:00

    I bought my surface pro from best buy while the store was still open, it was the last one in the store. I got it home got everything set up and ready to go,  I walked away for a couple minutes came back and it was frozen, it would’nt do anything, I had to shut it down and start all over 🤦‍♀️ So frustrating !! I took it back to best buy which is now closed do to the COVID 9 virus, ordered another one and its freezing up worse then the last one. I have to start online school on Monday, I don’t have time to wait for another one to be shipped 😢 Im stressing big time all my classes are online because campus is shut down due to this stupid virus 🤦‍♀️

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  5. Anonymous
    2020-04-03T22:05:36+00:00

    Thanks PKCast.  This has resolved the issue for me.  I have been running the fix for over a month now and no issues (apart from reduced battery operation time).

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