Surface Pro 7 Freezing and Restarting

Anonymous
2019-12-06T00:10:46+00:00

I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-05-31T01:37:32+00:00

    This issue seems to be tied to the display powersaving tech that Intel has called Panel Self Refresh, which may cause the display panel to not update in certain situations (though it's not good at figuring out what those situations are) to reduce power.

    I've fixed it on my SP7 i5/8G/256G by installing the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In".

    This is the " real solution " of fixed the issue. I had SP7 i5/8g/128G on 3/14 and right after updated certain SW and issue starting randomly almost everyday whan I use the SP7. Tried many solutions from different forum without fix the issue until this one. bottom line, the issue was fixed completely and pray to god it will not come back when update SW next time.

    Thanks provided the solid solution.

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  2. Anonymous
    2020-05-29T21:18:24+00:00

    Any good news regarding your issue ? since i have exactly the same problem and now im using Arc Bluetooth mouse instead of surface keyboard  touchpad

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  3. Anonymous
    2020-05-29T05:26:21+00:00

    all possible solutions have been done without any improvment

    1-surface pro cover type has been replaced with new one without any difference

    2-SP7 has been tested with diagnostic tools 

    3-run recovery tool 

    4-updated with last firmware and windows 10 

    Note :arc bluetooth mouse working fine without any issues ,only the problem with Surface pro type cover touchpad mouse cursor freezing when charger plugging in even when i bought new one

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  4. Anonymous
    2020-05-26T17:19:09+00:00

    Sorry to hear that, no that was all I try the first time.  I don't have any others solution.  

    It might be your background apps.

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  5. Anonymous
    2020-05-26T17:14:13+00:00

    I have the same issue and have updated the drivers and ran windows update.  This has not fixed the problem. I purchased my Surface Pro 7 2 days ago.  Is there any further advice on this issue, or should I just return it?

    I'd absolutely return the device to Microsoft for a new one. I made that mistake with my SP3 until it was to late.

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