Have you tried downloading the Intel App from the Microsoft Web store? You can use that to turn off the energy-saving settings on the Intel chip. I found that this fixed my Surface Pro 7 issues.
What is the full name of Intel App?
Surface Pro 7 Freezing and Restarting
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Anonymous
I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.
Surface | Surface Pro | Power and battery
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Anonymous
2021-01-21T07:35:55+00:00 -
Anonymous
2021-01-04T11:08:14+00:00 The SP7 i7/16/256 is having a similar issue too.
While writing in Onenote or drawing with the Slim PEN, the touch function crashes. You still can use Keyboard and Mouse. It is just the touch function that goes away.
I did troubleshoot several times. I call MS Support several times. I did factory restet quite a few times. It resolved nothing. I did upgrade to 2004 and 2H20 did not fix it.
I received a replacement unit 5 days ago. Same issue.
It keeps crashing randomly. Sometime 5min after start, sometimes a few hours and sometimes just 2-3min. I am working in IT. I cannot get a rime out of this.
I was using my finger yesterday, the whole evening and it did not crash. Now I am asking myself if it could be PEN related
The Firmware on MS pages are for Build 1903, but my SP7 get shipped with 1909.
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Anonymous
2020-12-22T00:55:45+00:00 I would go and ask for a replacement. My replacement has been working fine ever since.
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Anonymous
2020-12-22T00:14:55+00:00 My Surface Pro 7 I5 128GB is only one week old but it had three problems: the WLAN conenction got lost and it told me no IP connectivity, but it seems that an driver update has solved this, then it looses the Connection to the SD Card I use as memory expansion and the last days it also started to freeze, independent from programmes running, it happened with several apps open. I downloaded und updated Surface Pro7 Win10 drivers (had to do it twice as also doing so the Computer froze), but nothing changed. What should I do? Bring it back to the shop and ask for a new one?
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Anonymous
2020-12-06T10:45:01+00:00 I dealt with this issue for months after purchasing a 7 Pro for work. Finally, i changed my Surface Dock 1 for a new Surface Dock 2 and the freezing and ghost key presses have stopped.