I found that the problem lies with the Intel software and fixed it by downloading the intel app from the Microsoft store.
Surface Pro 7 Freezing and Restarting
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Anonymous
I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.
Surface | Surface Pro | Power and battery
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Anonymous
2020-10-18T03:52:56+00:00 -
Anonymous
2020-10-18T03:51:16+00:00 I bought one surface online from Microsoft and they were fantastic at getting a new one out to me really quickly and they arranged for the collection of the returned machine. Replacement machine worked great, no problems.
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Anonymous
2020-10-15T00:31:24+00:00 Im having the same problem. I cant do any of the updates because it just keeps restarting. I tried the four step reset and it claims it restored back to 9/23/20 (the original date i turned it on) and it continues to just reatart ever minute or so. Any advice. Do i just return it and if so where? I bought online from Microsoft.
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Anonymous
2020-10-09T19:40:12+00:00 I have the same problem. Every time I am working a school lab or tutorial and handwriting on word, freezes which I would than have to restart. I am unable to exchange since it is has been a little over a month.
What can I do now.
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Anonymous
2020-10-05T13:14:40+00:00 I have tried all the posted suggestions and none have worked. I've had my SP7 for two weeks and it continues. I've even reset it completely from factory setting and the screen froze in the middle of setting up the computer.
I don't think it will ever be OK, we have given up with the surface now and bought a load of iPads, not quite the same, I admit, but stops the support calls we were having.