Surface Pro 7 Freezing and Restarting

Anonymous
2019-12-06T00:10:46+00:00

I just purchased the Microsoft Surface Pro 7 and have only been using it for one day. In that time it has frozen and completely restarted itself 4 times. It is brand new and I probably only have an hour or two or screen time. There is no specific thing that causes it, the screen just randomly freezes until the surface restarts on it's own. Any solutions or help would be greatly appreciated.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-08-14T20:26:05+00:00

    There are so many people with the same complaint of surface pro 7 freezing every few minutes. and there is no response from Microsoft. They are happy to divert the calls. They do not offer any lasting solutions to this issue. I feel If all the people who have similar issues should start an online petition / send multiple mails regarding the same to surface pro customer care... (i.e make a list with each person name, mail id and serial number of surface pro ) and talk to customer care, there will be better response to a group of people with the same complaint, instead of a multiple people with individual mails which they easily ignore. 

    Any ideas/ suggestions are welcome in this regard. 

    My mail id ******@gmail.com

    Dr. Sangeetha

    India

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  2. Anonymous
    2020-07-08T21:35:20+00:00

    Hi Paul, thank you for this. I got a replacement and it has been working fine so far. Touch wood it will stays that way, but i will keep your advice in mind just in case. 

    From what I have seen so far, there must be more than one cause for the problem. Mine was cured using the Intel app, i just hope it stays that way, but obviously sme have a hardware fault, if mine starts again, i will go down that aveneue. Microsoft might have to do a recall on some?

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  3. Anonymous
    2020-07-08T20:35:00+00:00

    same issue

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  4. Anonymous
    2020-07-07T01:14:51+00:00

    No reliable reproduce; it randomly simply freezes on streaming and than reboots, or simply reboots randomly even if the laptop is idle. Just checked again the Intel Graphics Command Center, and all my power settings options are turned off.

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  5. Anonymous
    2020-07-07T00:08:13+00:00

    Hi Paul, thank you for this. I got a replacement and it has been working fine so far. Touch wood it will stays that way, but i will keep your advice in mind just in case.

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