Surface Pro 3 short battery life

Anonymous
2016-08-15T19:41:38+00:00

Split from this thread.

I was wondering if I have a defective unit. I have an i5 surface pro 3 and I only get about 4 hours of battery life playing YouTube videos at about 40 % brightness and about 5 hours of web browsing.  The computer shuts off when I am just below 10 % battery left. What are you guys getting?

Thank you in advance for your help.

Best regards,

Jordi

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2015-08-03T17:18:11+00:00

    Hello Munjal Savla,

    Thank you for the update. We understand that you are still having some battery issue. For now, we would like you to look up the battery troubleshooting link. Please let us know about the outcome.

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  2. Anonymous
    2015-08-03T02:09:27+00:00

    Hi Clare,

    I used IE as my default browser. And Hyper-V is disabled.

    I was hoping an upgrade to Windows 10 might solve my issues because it is essentially a refresh. However, I still have the same problems of high battery drain :(

    (I did run the power troubleshooter by the way and it did not help)

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  3. Anonymous
    2015-06-01T17:31:19+00:00

    Hi Munjal Savla,

    Thank you for replying back with more details. What browser are yo using? Will you observe the same thing if you are using IE? Is Hyper-V feature on on your device?

    Please try the following solution to see if it helps:

    • Run Power troubleshooting
      1. Go to Desktop and swipe from right to Charms
      2. Tap Control Panel and choose Troubleshooting
      3. Choose View All on the leftand choose Power
      4. Tap Advanced and check Apply repairs automatically
      5. Follow the on-screen instructions and click Next

    After that, if the issue continues, you might have to consider doing a refresh.

    Kind regards,

    Clare

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  4. Anonymous
    2015-05-29T22:16:39+00:00
    11:53:47 Active Battery 77 % 32,080 mWh
    14:01:10 Connected standby Battery 12 % 5,221 mWh

    Hi Clare,

    The battery drop was experienced in the 'Active' session. The computer started being active at 11.53.47 and battery was at 77%. Then at 14.01.10, the computer went into connected standby mode at a battery charge level of 12%.

    Thus, the device used 65% of battery in 2 hours and 8 minutes of being active.

    During this time, the device was just being used to surf the internet.

    As I have said, this browsing was mainly reading articles on sites which DON'T have heavy advertising.

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  5. Anonymous
    2015-05-29T15:37:06+00:00

    Hi Munjal Savla,

    Thank you for reaching out to us on the community forum and thank you for providing some details.

    Based on the information your provide, we understand you see a drop in the battery life during the third connected stand by on your report. Are the websites you view advertisements heavy? Is this device domain joined ? Does it run on Windows 8.1 Pro or Windows 8.1 Enterprise?  What other troubleshooting steps you did with our support? 

    Please try the following steps to see if they help.

    • Remove all accessories from the device when you leave the device
    • Turn off Bluetooth:
    1. Go to Charms>Settings>Change PC settings>PC settings>PC and devices>Bluetooth>Off
    • Remove all lock screen apps:
    1. Go to Charms>Settings>Change PC settings>PC settings>PC and devices>Lock screen
    2. Lock screen apps>Choose the app icon>Don't show quick status here

    Please reply back and let us know how it goes.

    Kind regards,

    Clare

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