bluethooth mouse breaks wireless connection

On Fri, 6 Mar 2015 00:17:31 +0000, DanzIZme wrote:

>>It was in the product guide.

that looks to be a generic statement applying to a range of products that this

"Product Guide" might have been written for.

The Technical Data Sheet

http://download.microsoft.com/download/3/3/8/3380DCA0-E4CE-4E8E-AFF7-2C36EE48DCB2/TDS_UniversalMobileKeyboard.pdf

is for this specific keyboard and states:

Wireless Technology

Wireless Frequency Bluetooth 3.0

Wireless Range 10 meters (33 feet) typical. Note: RF range is affected by many

factors, such as nearby metallic objects and relative positioning of the mouse

and

receiver.

Pairing Pair with up to 3 devices

__________________________________________________________________________________________________

Barb

Windows Entertainment and Connected Home MVP

My Blog - http://digitalmediaphile.com/

Please mark as answered if this answers your question

First, apologies if the thread has become confused. My particular problem was the Surface Pro 3 (win 8.1) losing the connection to the MS Universal keyboard. It works fine at home, and failed here at work. I spoke to the guy who runs our wireless, changed my WiFi connection to 5Ghz, and it now works reliably.

So I take it back, Microsoft DO seem to have implemented a wireless solution where the Bluetooth and WiFi can't play together nicely. The router is still broadcasting 2.4 GHz, so it seems the Surface Pro's receiver isn't selective enough, or its transmitter is bleeding.

My thanks to those on the forum who raised this. I like the keyboard enough so I'll keep it and accept that it wont work on a 2.4Ghz WiFi.

Now how Do I tell Amazon to cancel my return...?

First, apologies if the thread has become confused. My particular problem was the Surface Pro 3 (win 8.1) losing the connection to the MS Universal keyboard. It works fine at home, and failed here at work. I spoke to the guy who runs our wireless, changed my WiFi connection to 5Ghz, and it now works reliably.

So I take it back, Microsoft DO seem to have implemented a wireless solution where the Bluetooth and WiFi can't play together nicely. The router is still broadcasting 2.4 GHz, so it seems the Surface Pro's receiver isn't selective enough, or its transmitter is bleeding.

My thanks to those on the forum who raised this. I like the keyboard enough so I'll keep it and accept that it wont work on a 2.4Ghz WiFi.

Now how Do I tell Amazon to cancel my return...?

You posted in the Surface Pro topic and not the Surface Pro 3 topic. That also complicates the issue. You never mentioned you were not in a home/consumer environment, so that also complicates things. The latest driver for the wifi in the SP3 actually lets you specify 5GHz only connections. http://answers.microsoft.com/en-us/surface/wiki/surfpro3-surfnetwork/specify-24-or-5-ghz-wifi-bands-selectively-on/0015e765-92ce-40c8-923b-9347b398f1b0

You posted in the Surface Pro topic and not the Surface Pro 3 topic. That also complicates the issue. <I didn't see the surface Pro 3 forum, I got here from a Bing search>

You never mentioned you were not in a home/consumer environment, so that also complicates things.

<Actually I did, on February 27th? > 

The latest driver for the wifi in the SP3 actually lets you specify 5GHz only connections. <Thank you for finding that>

How is it going. Did you solve the issue?  You may have to isolate each device to see where it is.

After reading a little on the Bluetooth tech specs it looks like there are cases where it can use 5ghz. Not 100% sure but this is a snip from the 2500 page Bluetooth rules and specs

"If an implementation has knowledge of local regulatory constraints then such an implementation may be able to improve certain characteristics of the AMP link, for example by selecting a 5 GHz channel of operation to provide better performance with the collocated BR/EDR radio.

3"

I looked back through my notes and found where the overlaps are in the channels and the only clean ones are 1 6 11. If you have a device broadcasting on 2.413 2.437 is the next one you should use, then 2.462

Here is a data table. If you are on 4 channels 1-8 will have some interference from the device on channel 4

1 --  2 through 5

2  --  1 through 6

3  --  1 through  7

4  --  1 through  8

5  --  1 though 9

6  --  2 through 10

7  --  3 through 11

8  --  2 through 12

9  --  5 through 13

10 -- 6  through 13

11 -- 7 through 13

12 -- 8 through 14 (if you are not in the US)

13 -- 9 through 14

LTE and WiMax interfere with bluetooth. So cell phones in the area my hurt the connection.

I think another issue is a lot of people getting routesr for a 1800 sqft home but the router cover a 6000 sqft house. The router manufactures and tech sales people convince people they need the most expensive router. As a result we are polluting the airwaves with too many signals