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I originally posted this here: http://answers.microsoft.com/en-us/windows/forum/windows8_1_pr-hardware/wifi-keeps-dropping-on-my-surface-kills-bluetooth/96faf92c-41af-4611-b5c2-c52702a3f241
Anyway, after a few reinstalls. I still have the same issue on my surface pro. When I go a few days without using my Microsoft Sculpt comfort Mouse, I have no problems. When I do use it, I get a total breakdown of wireless connections. First my mouse stops responding. Then wifi drops, normally theres a lag before I see it show up on the wifi icon in the system tray. When I click it, it shows 'No connections are available', followed by 'troubleshoot' The only fix is to reboot, which it won't ever do properly after this error. I always have to hold the power button down and do a manual reset.
I also have random times when the Bluetooth goes out but comes back on. This can take about a minute to happen. When this happens, the wifi stays on. I also have a lot of lag in the mouse while downloading/streaming anything from the internet.
Obviously this is Windows 8.1, running on a Surface Pro, using a Microsoft Sculpt Comfort Mouse.
Hopefully this gets fixed soon!
Thanks,
Kevin
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
So I just paired my Nokia 920 to the Surface over Bluetooth.
The car didn't see any Bluetooth devices when I opened the keyboard, but it does tooth up to my phone.
I cant pair the keyboard to the phone, it detected a "keyboard" but when I clicked "pair" it said it didn't work.
I'm not denying the Bluetooth and WiFi bands are close together ( 2.4 to 2.485 GHz), , but its not looking good for the keyboard so far...
So I just paired my Nokia 920 to the Surface over Bluetooth.
The car didn't see any Bluetooth devices when I opened the keyboard, but it does tooth up to my phone.
I cant pair the keyboard to the phone, it detected a "keyboard" but when I clicked "pair" it said it didn't work.
I'm not denying the Bluetooth and WiFi bands are close together ( 2.4 to 2.485 GHz), , but its not looking good for the keyboard so far...
Agreed the keyboard looks to be the issue at this point.
Well that's embarrassing (for MS) I can pair the Microsoft Universal keyboard with an iPhone, but not my Microsoft Surface or my colleague's Windows 7 laptop, or my Nokia 920
It doesn't work with a 'droid either (Samsung Galaxy).
Ho Hum, I guess we'll see how good Amazon's returns policy is.
How many devices do you have paired with it?
What is the model# for the keyboard
The universal keyboard only works with Windows 8 and 8rt. It is still waiting 8.1 certification last I knew but I would assume it works just fine. It isn't made to work with the Windows phones, just the tablets as of right now. And it wasn't built to support Windows 7.
The documentations says:
802.11a devices only This product is restricted to indoor use only to reduce any potential for harmful interference with licensed operation in the 5.15 to 5.25 GHz frequency range.
It requires Bluetooth 3 or higher as well.
