bluethooth mouse breaks wireless connection

Anonymous
2013-07-23T16:05:01+00:00

I originally posted this here: http://answers.microsoft.com/en-us/windows/forum/windows8_1_pr-hardware/wifi-keeps-dropping-on-my-surface-kills-bluetooth/96faf92c-41af-4611-b5c2-c52702a3f241

Anyway, after a few reinstalls. I still have the same issue on my surface pro. When I go a few days without using my Microsoft Sculpt comfort Mouse, I have no problems. When I do use it, I get a total breakdown of wireless connections.  First my mouse stops responding. Then wifi drops, normally theres a lag before I see it show up on the wifi icon in the system tray. When I click it, it shows 'No connections are available', followed by 'troubleshoot' The only fix is to reboot, which it won't ever do properly after this error. I always have to hold the power button down and do a manual reset.

I also have random times when the Bluetooth goes out but comes back on. This can take about a minute to happen. When this happens, the wifi stays on.  I also have a lot of lag in the mouse while downloading/streaming anything from the internet.

Obviously this is Windows 8.1, running on a Surface Pro, using a Microsoft Sculpt Comfort Mouse.

Hopefully this gets fixed soon!

Thanks,

Kevin

Surface | Surface Pro | Network

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  1. Anonymous
    2013-09-15T06:39:41+00:00

    FYI, I've had this problem constantly up till 4 days ago. The solution? Revert back to win 8, and don't go back to 8.1.  In the past I reverted a few times and just went strait to installing 8.1. it's been 4 days now with regular old Windows 8, and I've had no issues.

    Please tell me these bugs are out of 8.1 RTM. Does anyone at Microsoft actually use 8.1 on real surface pro hardware? It's been a real pain. Now I'll just have to live without the improvements 8.1 has to offer.

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  2. Anonymous
    2013-11-08T18:33:39+00:00

    Any resolution to this problem yet?  I have the same issues.  It seems to be a problem only when bluetooth and wifi are both in use.  I have bluetooth mice and keyboards dropping out all the time as well as a bluetooth speaker that causes the wifi to disconnect every time I turn it on and it connects to my surface.  This is really annoying when I'm trying to stream a video and actually hear it through my bluetooth speaker rather than the anemic surface pro speakers.

    Any help would be greatly appreciated--other than rolling back to regular Windows 8.

    Thanks,

    Tyson

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  3. Anonymous
    2013-11-08T19:27:46+00:00

    Yeah, I never got a response here. but the 8.1 final version works fine for me now.

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  4. Anonymous
    2013-11-11T10:28:28+00:00

    Well, the problem still exists. No matter Win8 or 8.1 is installed.

    The issue occurs when bluetooth connection and WiFi connection are both under heavy load - they kinda interfere each other.

    It's when I am playing youtube stream, simultaneously streaming it to my bluetooth docking station.

    Bluetooth radio overwhelms WiFi radio and I constantly seeing WiFi connection drop.

    Try runnig Command Prompt and run:

    ping google.com -t

    you're gonna see huge lags on the ping and very often connection drops.

    Remember to use WiFi heavily, like playing youtube stream. No matter if you use bluetooth mouse, keyboard, docking station or bluetooth phone connection.

    Any answers Microsoft??

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  5. Anonymous
    2013-11-12T15:52:45+00:00

    I HAVE THE SAME PROBLEM (I have a Surface and a Microsoft Bluetooth mouse).

    PLS, FIX IT.

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