bluethooth mouse breaks wireless connection

Anonymous
2013-07-23T16:05:01+00:00

I originally posted this here: http://answers.microsoft.com/en-us/windows/forum/windows8_1_pr-hardware/wifi-keeps-dropping-on-my-surface-kills-bluetooth/96faf92c-41af-4611-b5c2-c52702a3f241

Anyway, after a few reinstalls. I still have the same issue on my surface pro. When I go a few days without using my Microsoft Sculpt comfort Mouse, I have no problems. When I do use it, I get a total breakdown of wireless connections.  First my mouse stops responding. Then wifi drops, normally theres a lag before I see it show up on the wifi icon in the system tray. When I click it, it shows 'No connections are available', followed by 'troubleshoot' The only fix is to reboot, which it won't ever do properly after this error. I always have to hold the power button down and do a manual reset.

I also have random times when the Bluetooth goes out but comes back on. This can take about a minute to happen. When this happens, the wifi stays on.  I also have a lot of lag in the mouse while downloading/streaming anything from the internet.

Obviously this is Windows 8.1, running on a Surface Pro, using a Microsoft Sculpt Comfort Mouse.

Hopefully this gets fixed soon!

Thanks,

Kevin

Surface | Surface Pro | Network

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  1. Anonymous
    2015-03-06T15:50:43+00:00

    Good point. Usually the tech specs has the radio ranges it can operate in. I did find that it works on channel 1 and or channel 2. So I would have to guess running other devices on channel 11 is best.

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  2. Anonymous
    2016-05-20T11:58:20+00:00

    I want to add my experience to this thread even though it seems to be quite old and it's not a problem on  my Surface.  It's the first thing that comes up in a search. 

    May 2016 with new Dell XPS 15 and Windows 10.  Using a new Logitech bluetooth mouse kills WIFI.  Updated all my drivers, BIOS, and firmware and still happens.  Must be problem inherent to Bluetooth and WIFI signals interfering.  Switching to WIFI mouse.

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