bluethooth mouse breaks wireless connection

Anonymous
2013-07-23T16:05:01+00:00

I originally posted this here: http://answers.microsoft.com/en-us/windows/forum/windows8_1_pr-hardware/wifi-keeps-dropping-on-my-surface-kills-bluetooth/96faf92c-41af-4611-b5c2-c52702a3f241

Anyway, after a few reinstalls. I still have the same issue on my surface pro. When I go a few days without using my Microsoft Sculpt comfort Mouse, I have no problems. When I do use it, I get a total breakdown of wireless connections.  First my mouse stops responding. Then wifi drops, normally theres a lag before I see it show up on the wifi icon in the system tray. When I click it, it shows 'No connections are available', followed by 'troubleshoot' The only fix is to reboot, which it won't ever do properly after this error. I always have to hold the power button down and do a manual reset.

I also have random times when the Bluetooth goes out but comes back on. This can take about a minute to happen. When this happens, the wifi stays on.  I also have a lot of lag in the mouse while downloading/streaming anything from the internet.

Obviously this is Windows 8.1, running on a Surface Pro, using a Microsoft Sculpt Comfort Mouse.

Hopefully this gets fixed soon!

Thanks,

Kevin

Surface | Surface Pro | Network

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  1. Anonymous
    2013-07-25T00:36:02+00:00

    Greetings Kevin,

    Sorry to hear about your experience. Is your Surface connected to a Wireless N network, or Wireless G network?

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  2. Anonymous
    2013-07-25T23:47:48+00:00

    It does it on all networks, even my phone data share (work, home, public wifi). Also, it happens if I'm not even connected to anything. Just my Bluetooth.  Had the issue 4 more times today. :(

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  3. Anonymous
    2013-07-27T00:57:39+00:00

    Greetings Kevwag,

    Are you able to pair the Bluetooth mouse to another PC / Device and see if it causes issues on that device?

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  4. Anonymous
    2013-08-14T00:11:00+00:00

    It's not the mouse.  I am having the same issue.  I'm using 8.1 on surface pro with wedge mouse + wedge keyboard.  Usually, about every 6 hours, the BT stops completely, then the wifi connection goes down and when clicking on the wifi network icon, it says "no connections available".

    I've also found that when using the network, i.e. sync'ing to skydrive, the BT mouse becomes extremely laggy to the point of non-use where I have to wait for whatever application is using the network to stop.

    This is absolutely a bug in the MARVEL chipset or drivers.  This also seems like something very basic that should have been found months ago by MSFT DEV/QA.

    Is there any solution? (And no, BLD 9477 does not resolve this issue either).  I work remotely most of the time and this is my primary PC, I would hate to switch back to Mac or some other brand of laptop.

    ~kenny

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  5. Anonymous
    2013-08-15T00:12:50+00:00

    I'm seeing the same thing as well with Surface Pro with Windows 8.1 preview.

    My Bluetooth Wedge mouse stops responding, and then no network connectivity.

    If I use a USB Mouse then I don't have any issues.

    The issue has been seen with 2.4 and 5 GHz WiFi connections, with A, G and N networking equipment.

    regards

    Mark

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