Your issue is with the keyboard not working? The surface pen doesn't use wireless (at least I think it doesn't).
What is the make and model of your keyboard?
bluethooth mouse breaks wireless connection
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Anonymous
I originally posted this here: http://answers.microsoft.com/en-us/windows/forum/windows8_1_pr-hardware/wifi-keeps-dropping-on-my-surface-kills-bluetooth/96faf92c-41af-4611-b5c2-c52702a3f241
Anyway, after a few reinstalls. I still have the same issue on my surface pro. When I go a few days without using my Microsoft Sculpt comfort Mouse, I have no problems. When I do use it, I get a total breakdown of wireless connections. First my mouse stops responding. Then wifi drops, normally theres a lag before I see it show up on the wifi icon in the system tray. When I click it, it shows 'No connections are available', followed by 'troubleshoot' The only fix is to reboot, which it won't ever do properly after this error. I always have to hold the power button down and do a manual reset.
I also have random times when the Bluetooth goes out but comes back on. This can take about a minute to happen. When this happens, the wifi stays on. I also have a lot of lag in the mouse while downloading/streaming anything from the internet.
Obviously this is Windows 8.1, running on a Surface Pro, using a Microsoft Sculpt Comfort Mouse.
Hopefully this gets fixed soon!
Thanks,
Kevin
Surface | Surface Pro | Network
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
2015-03-02T16:25:48+00:00 -
Barb Bowman 80,815 Reputation points MVP Volunteer Moderator2015-03-01T14:01:09+00:00 Thanks for responding, however the command line you suggest doesn't show the channel or signal strength: (and now the keyboard doesn't work at home either, the mouse is fine).
this is what I see at home.
SSID 1 : <my network name>
network type : infrastructure
authentication : wpa2-personal
encryption: CCMP
MY R7000 is broadcasting on the 2.4GHz and 5GHz bands, but according to the Netgear admin screen my Surface is connected on 5GHz
I left the keyboard on charge overnight, just in case it was flat,
Given the mouse and surface pen are both functional, its beginning to look like a faulty keyboard.
I'll have a go on Tuesday connecting it to my company iPhone <hawk, spit>
I responded to "BJThompson". Not sure who you are. However, first go to charms, select your network. Do that three times and see if the list changes, then run the command
netsh wlan show networks mode=BSSID
the output should look like this:
C:\Users\barb>netsh wlan show networks mode=BSSID
Interface name : Wi-Fi
There are 22 networks currently visible.
SSID 1 : digbeejune
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : c4:04:15:29:b4:23
Signal : 82%
Radio type : 802.11ac
Channel : 157
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 2 : NETGEAR77-5G
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : c4:04:15:53:cd:36
Signal : 2%
Radio type : 802.11ac
Channel : 153
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 3 : SepiaDove-HiSpeed
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : c8:d7:19:0d:43:95
Signal : 2%
Radio type : 802.11n
Channel : 36
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 4 : HOME-B34E-5
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 60:02:92:9a:d2:e8
Signal : 16%
Radio type : 802.11n
Channel : 40
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 5 : HOME-43BD-5
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : d8:97:ba:f1:3e:d0
Signal : 18%
Radio type : 802.11ac
Channel : 44
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 6 : five7500
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 6c:b0:ce:26:af:40
Signal : 85%
Radio type : 802.11ac
Channel : 153
Basic rates (Mbps) : 6 12
Other rates (Mbps) : 9 18 24 36 48 54
SSID 7 : HOME-1FAC
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : cc:03:fa:83:1f:ac
Signal : 38%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 1 2 5.5 6 11 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 8 :
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : ce:03:fa:83:1f:ad
Signal : 36%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 1 2 5.5 6 11 12 24
Other rates (Mbps) : 9 18 36 48 54
BSSID 2 : c6:27:95:3f:af:5f
Signal : 36%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 1 2 5.5 6 11 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 9 : HOME-ED22
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 58:23:8c:71:ed:22
Signal : 60%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 1 2 5.5 6 11 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 10 : xfinitywifi
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 5a:23:8c:71:ed:24
Signal : 60%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 1 2 5.5 6 11 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 11 : Comtrend2831
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : f8:8e:85:74:28:32
Signal : 50%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 12 : SepiaDove
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : c8:d7:19:0d:43:93
Signal : 34%
Radio type : 802.11n
Channel : 2
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 13 : football
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : c4:3d:c7:ae:40:8c
Signal : 36%
Radio type : 802.11g
Channel : 2
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 14 : suewireless
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : e0:91:f5:a4:ce:d8
Signal : 26%
Radio type : 802.11n
Channel : 3
Basic rates (Mbps) : 1 2 5.5 6 11 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 15 : deepspace9
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 00:24:b2:14:1a:16
Signal : 38%
Radio type : 802.11n
Channel : 6
Basic rates (Mbps) : 1 2
Other rates (Mbps) : 5.5 6 9 11 12 18 24 36 48 54
SSID 16 : twofour
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 40:16:7e:bf:0d:08
Signal : 85%
Radio type : 802.11n
Channel : 8
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 17 : HP-Print-67-Officejet Pro 8610
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : a0:2b:b8:6d:5d:67
Signal : 40%
Radio type : 802.11g
Channel : 6
Basic rates (Mbps) :
Other rates (Mbps) : 1 2 5.5 6 9 11 12 18 24 36 48 54
SSID 18 :
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 92:0d:cb:26:d0:90
Signal : 50%
Radio type : 802.11n
Channel : 6
Basic rates (Mbps) : 1 2 5.5 6 11 12 24
Other rates (Mbps) : 9 18 36 48 54
BSSID 2 : 02:ac:e0:f9:b9:60
Signal : 22%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 6 11 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 19 : 247500
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 6c:b0:ce:26:af:3e
Signal : 98%
Radio type : 802.11ac
Channel : 9
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 20 : hawk24
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : c4:04:15:29:b4:24
Signal : 85%
Radio type : 802.11n
Channel : 9
Basic rates (Mbps) : 1 2
Other rates (Mbps) : 5.5 6 9 11 12 18 24 36 48 54
SSID 21 : HOME-43BD-2.4
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : d8:97:ba:f1:3e:c8
Signal : 74%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 6 11 12 24
Other rates (Mbps) : 9 18 36 48 54
SSID 22 : Gary
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 60:02:92:99:f4:40
Signal : 68%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 6 11 12 24
Other rates (Mbps) : 9 18 36 48 54
C:\Users\barb>netsh wlan show networks mode=BSSID
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Anonymous
2015-03-01T12:04:44+00:00 Thanks for responding, however the command line you suggest doesn't show the channel or signal strength: (and now the keyboard doesn't work at home either, the mouse is fine).
this is what I see at home.
SSID 1 : <my network name>
network type : infrastructure
authentication : wpa2-personal
encryption: CCMP
MY R7000 is broadcasting on the 2.4GHz and 5GHz bands, but according to the Netgear admin screen my Surface is connected on 5GHz
I left the keyboard on charge overnight, just in case it was flat,
Given the mouse and surface pen are both functional, its beginning to look like a faulty keyboard.
I'll have a go on Tuesday connecting it to my company iPhone <hawk, spit>
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Anonymous
2015-02-27T14:09:16+00:00 I am affraid it's not getting fixed ever.
The problem exists on practically everything using Bluetooth and WiFi.
It's a hardware problem.
Bluetooth and WiFi (in most cases) operate on 2.4GHz range. It will always interfere and disturb each other.
Bluetooth is an epic fail in terms of design.
I can give you another example where it destroys WiFi communication:
YouTube video mobile phone via WiFi + bluetooth streaming audio from mobile to wireless speaker.
Bluetooth stream kills WiFi and makes it unable to watch video on mobile (buffering problems, WiFi connection becomes too slow).
The only way to get rid of those problems is to switch WiFi to 5GHz. Works like a charm. All problems disappear.
WiFi 2,4GHz and Bluetooth can not coexist in the current implementation.
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Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
2015-02-27T13:53:15+00:00 Surface pro 3 + Microsoft universal keyboard, Tecknet Bluetooth mouse. They work OK at home, but here at work the Bluetooth dies after a few minutes idle, then I cant resurrect it. Tried hard rebooting the Surface, it sees the keyboard, I click to pair, it immediately says "that didn't work, make sure the keyboard is on".
This does smack of some sort of radio interference, at home I use a Netgear R7000, here at work, I have no idea.
I'll experiment more over the weekend.
both at home and at work, open a CMD prompt and run
netsh wlan show networks mode=BSSID
paste the TEXT of both here as a reply. This will show networks in range, what channel they are using, and signal strength.
Bluetooth uses the 2.4GHz band, so it there is a lot of interference from neighboring WiFi...