i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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  1. Anonymous
    2015-11-16T02:32:21+00:00

    Yup! Same is sure here. I was expecting for the November update to fix more of the Pro 4's issues but I too am a bit disappointed. And the issue with waking from sleep is driving me insane!!

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  2. Anonymous
    2015-11-16T03:43:51+00:00

    For the record, I had very similar results for many studies. 16% GPU, and 12% CPU - I was marveled by the consistency in those numbers, regardless of the time spent in connected standby, be it 30 minutes or 2 hours.

    I'm going to do a clean refresh from the factory image. Take some studies prior to a Threshold 2 update, and then again afterwards. Something tells me not much will happen. Prior to the November Windows 10 update, I was getting a drain rate of about 550 mW, about 1/3 less.

    I heard on another forum that the device isn't meant to go into DRIPS? Although I'm not sure of that answer.

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  3. Anonymous
    2015-11-16T08:41:29+00:00

    Let us know what your results are. I know my drain rate in CS is around 1500mW, which is close to if not the same as the drain rate when the device is active. I may as well be leaving the damn thing switched on :(

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  4. Anonymous
    2015-11-16T10:48:57+00:00

    Hi everyone,

    did the clean install with an ISO-USB stick last night (TH2) and just installed the SP 4 Pro drivers.

    Unfortunately, the battery drain remains.

    I thought with SP4 I'd get a product with perfect software/hardware integration... it really is annoying to realize that SP4 is no better or even worse than any other Windows computer that suffers from bad firmware, bad drivers and overall bad integration with the operating system.

    :-/.

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