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Split from this thread.
My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.
(My SP4 is not part of the insider program)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
Who knows whether they are actually working on a fix for this or not. At the moment there are various issues with power management which need sorting, and only the vague 'we're working on it' comment on this forum. That, and the fact that several updates for the devices have come out recently which aren't fixes for it says to me that they are making little progress or simply don't care. It could be days, weeks, months before we see an actual fix.
You are correct in that the solution for this is to wait for the device to fully power off before closing the cover. It's an odd bug, that's for sure.
Yeah. I spent hours yesterday on MS support call with the technician just doing standard System file scans, windows update checks and review my power settings.
They also ran some type of Power Efficiency Diagnostics Report and some remote tools.
I tried explaining its not just an issue with my SP4 with type covers but all SP4 with type covers.
I also sent them a link to this post
The phone support techs don't get it. They just have to run through their diagnostic scripts and their procedure.
How about MS Support actually test it on a device in their support team.
I provided step by step instructions. They should see if they can reproduce it on their device. Then they could troubleshoot it all they like without having to waste my time. Then get back to me on what the actual problem and when it will be fixed.
Frustrated!!!
Well I thought I had a reasonable work around but this is quite frustrating. I think MSFT isn't getting sufficient negative feedback and they just keep on selling these units with flaws. I have used hibernate if sleeping more than 2 hours for over a month with no problem. It seems the heat issue gets worse in sleep over the duration it is in sleep. So I just have it move to hibernate. Well waking from hibernate is not such a joy. Today, it woke from hibernate and Carbonite didn't work, so I had to restart. Later, the external monitor was not detected, had to restart. Using an I5 8/256.
Shutting the unit off is almost the best solution when not using for a while. And that is not right to have to do for $1500.
A new observation. Today I had my SP4 undocked, unplugged for a couple hours in SLEEP, and it did not feel warm. If I can reproduce that, it tells me that the warmth is coming from being plugged and/or docked. Anyone have thoughts on what that would mean in terms of a cause for it to get warm during sleep?
