i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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  1. Anonymous
    2016-02-10T21:53:12+00:00

    Regarding the battery, I lowered the maximum processor state to 50% and minimum to 0% on battery, this didn't effect the performance that much unless you're playing games or anything processor intensive but did give me around 8 hours with casual work and around 5-6 hrs with videos. This is better than 3-4 hours I was getting before.

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  2. Anonymous
    2016-02-11T08:41:54+00:00

    2 Questions:

    1/ How do you go about lowering the maximum processor state to 50%?

    2/ What is the effect on battery life that we are all discussing if you disconnect the keyboard / cover?

    Thank you.

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  3. Anonymous
    2016-02-11T11:04:38+00:00

    This page tells you how to add processor state to the Power Settings

    Add processor state

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  4. Anonymous
    2016-02-11T23:37:30+00:00

    Is there a fix for the battery drain during hibernation or power off bug?

    I discovered others have the issue here

    https://www.reddit.com/r/Surface/comments/3vy4k1/surface\_pro\_4\_battery\_drain\_while\_completely/

    Below are 3 scenario's which demonstrate the issue with the 3rd scenario a work around to the bug.

    How to recreate.

    You need a Surface Pro 4 and the Type Cover.

    Go to your power options and select "Choose what power buttons do"

    Set the following for both on battery and plugged in

    When I press the power button: Hibernate

    When I press the sleep button: Hibernate

    When I close the lid: Hibernate

    Scenario 1

    1. Charge the device to 100%
    2. Unplug the charger.
    3. Make sure the surface is running and logged in.
    4. Close the Type Cover
    5. Leave overnight

    Expectation: The surface pro should go into hibernation and there should be no power drain from the battery

    Result: There was power drained from the battery.

    Scenario 2

    1. Charge the device to 100%
    2. Unplug the charger.
    3. Make sure the surface is running and logged in.
    4. Press the power button and immediately (with in 2 seconds) close the type cover
    5. Leave overnight

    Expectation: The surface pro should go into hibernation and there should be no power drain from the battery

    Result: There was power drained from the battery.

    Scenario 3

    1. Charge the device to 100%
    2. Unplug the charger.
    3. Make sure the surface is running and logged in.
    4. Press the power button and Wait until all illumination from the type cover is off (about 5 to 10 seconds). To test swipe the trackpad or press the brightness on the illumination key(F2). You know the surface has completed hibernation because the keyboard will no longer illuminate.
    5. Leave overnight

    Expectation: The surface pro should go into hibernation and there should be no power drain from the battery

    Result: Success!!! No batter drain. The device is has successfully been put into hibernate with no battery drain.

    Anyone have any idea if this will be fixed or if MS are working on this bug.

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