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Split from this thread.
My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.
(My SP4 is not part of the insider program)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
While I think it's also a shame that MS released the SB and SP4 with these issues, they seem to be tackling the issues quite fast. I'm willing to give them a month or two to fix the power issues. They already fixed the Intel driver issue for many (not all) of us. I would definitely get an exchange, though, just to keep your one month return period running until they come up with the power fix, otherwise, you may be stuck with a device that you may not want later on.
While I think it's also a shame that MS released the SB and SP4 with these issues, they seem to be tackling the issues quite fast. I'm willing to give them a month or two to fix the power issues. They already fixed the Intel driver issue for many (not all) of us. I would definitely get an exchange, though, just to keep your one month return period running until they come up with the power fix, otherwise, you may be stuck with a device that you may not want later on.
They have fixed some issues but caused others. My testing with the replacement device shows they actually caused the sleep battery drain issue with the 1511 and associated firmware update.
This is really terrible. Sleep mode basically does not work. In my case the fault is not from Hello because I simply didn't even have a way to configure it. The only solution seems to be to change the behavior when closing the lid/pressing the power button from "Sleep" to "Hibernate". It then takes ~30 seconds to log back in from hibernate which is not what I am used to in another machines but it's better than having your Surface "turned on" all the time.
This is a well documented issue. Microsoft is aware of it and is working on a fix for early next year, which is good news. I was going to return it because of it, but knowing that it's just a bug and not a hardware issue, I'll keep it! I think that's my only big issue. All the little things will get ironed out. Just give it a little time.
