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Split from this thread.
My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.
(My SP4 is not part of the insider program)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
Is anyone seeing any progress on this issue? My friend at MS says he still has not heard of a hot fix internally. Grrrrrrrrr.......
That's not true. I chatted with someone from MS the other day and they had heard of it, but it didn't affect the majority of users. But they know.
Also, MS employees frequent the Answers.MS, and they inform the engineers or whatever they must do. Don't worry, they know.
But I do want them to acknowledge the issue at least and promise a solution. Without this, I imagine a lot of people will return their devices due to the lack of acknowledgement.
That's not true. I chatted with someone from MS the other day and they had heard of it, but it didn't affect the majority of users. But they know.
Also, MS employees frequent the Answers.MS, and they inform the engineers or whatever they must do. Don't worry, they know.
But I do want them to acknowledge the issue at least and promise a solution. Without this, I imagine a lot of people will return their devices due to the lack of acknowledgement.
Perhaps you misread my post. I did not say that Microsoft has not heard or know of it. I said that a hot fix was not yet available. A "hot fix" is a pre-release of a formal fix that is released through the system. It is a support term that is used for a build that has not yet gone through full, formal regression testing and is therefore not yet releasable for the general public but can be released selectively, usually through support contract channels or internally within Microsoft.
I received a written Microsoft's acknowledgment of the issue and that they are working it when I opened the support case I discussed awhile back in this thread. This is what they said:
"Yes we have it in our knowledge base and I would like to assure you that we are aware of it and Microsoft is currently in the process of developing updates that will fix this issue. We are to release new updates that will enhance the performance of the device specifically with the battery."
As a reminder this issue appears to be impacting Surface Books also. There is a ten-page (and building) thread that discusses the excessive battery drain.
Oh, I'm sorry.... I did misread it :(...
