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Split from this thread.
My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.
(My SP4 is not part of the insider program)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
do you have a support incident # for the Logmein Session?
do you have a support incident # for the Logmein Session?
Luckily no, he restarted my computer for me and that was the end of it. All the conversation through the app disappeared. Through the normal user contact form through the surface site, it also wouldn't let me save it because it transferred me to another rep because my rep was idling and it apologized for it and wouldn't let me save or email the conversation. That's also when it all went to **** and I decided to just forget it.
I saw in other threads Surface reps using dism. However, the latest image files were recently taken down. I'm not sure how the restorehealth option will work, unless you happen to have a copy of the 10586 image/iso.
So I have a friend with Microsoft was able to look around a bit and said the sleep drain issue appears to be manifesting with certain load orders of patches. Of the others he knew about one restored to original and then just loaded the latest update and has not seen a recurrence yet so far.
So I did a reset, which took me back to 1511 (not what came on the SP4). After letting updates occur by Windows Update, consumption seems about 3 percent per hour, not good.
I wanted to do a full reset using USB media, but I'm concerned because I do not have a product key, and the media creation tool says you need one. The tool was recently reverted back to pre-1511. There is now a statement that “These downloads cannot be used to update Windows 10 PCs to the November update (Version 1511).” which is apparently a change to the download page. If that means you won't be able to then go to 1511, I’m guessing this is because of the issues with the Surface Pro 4 and the Surface Book with 1511 and subsequent updates. It also may mean that you would then have to do a subsequent update to 1511. It can be taken either way...sigh...
