i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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  1. Anonymous
    2015-11-21T02:51:47+00:00

    For me, as well as many others, the numbers are consistent. Around 1500 mW drain in an hour, graphics takes up 16%, CPU takes up 12%. Screenshots below of last study. Unfortunately, there isn't much detail about what is really consuming the power. I thought about running the Windows Performance Analyzer, but that's not my job. I'm hoping Microsoft can look at this and say, yea, something is wrong and we're looking into it.

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=7c4b4aac-863d-4680-aa51-c91ac49c2dcd)

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=775a3d9a-9fca-4792-ba32-0a02c14d8f71)

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  2. Anonymous
    2015-11-21T02:53:00+00:00

    And, who cares? No one? No? Cool. Could you at least read the 2nd post, huh? Do a debug with powercfg? No? Thanks.

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  3. Anonymous
    2015-11-21T02:56:24+00:00

    I..

    For the SP4 owners, just disable Windows Hello, should help a lot for you: http://www.techradar.com/news/mobile-computing/laptops/surface-book-and-surface-pro-4-battery-life-woes-caused-by-windows-hello--1308020...

    That assertion is false.  As noted a few times in this forum those of us that do not have Windows Hello enabled still see the battery drain with the majority drain coming from the Intel HD Graphics and the CPU C0 time.

    Agreed. Turning Windows Hello on or off makes no difference for me.

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  4. Anonymous
    2015-11-21T03:04:41+00:00

    (moderator edit)

    Plus I am totally confident that even if you "turned it off" it still runs, because of MS nonsense philosophy to collect data, just like Cortana always runs even you "turned it off". If it's bugged you mostly cant turn it off right now and it still drains in the background, even if it is "turned off" in the menu.

    Also, this forum wont get you any help from Microsoft or Intel, this forum is a user-to-user-only community, it has no connection to Microsoft employees. I never got any help over the past years in this community at all but just nonsense answers like update your bios, drivers or reset Windows. Nor will this lead to any bug report tickets. I have battery drain bugs reported since beta last year and they are still not fixed.

    Try to report via Microsoft support on the phone (bad idea), or via contact support tool in Windows 10 (mostly also bad idea).

    You could also try to ask about this at http://communities.intel.com with log/powercfg statistics pointing out to a Intel driver issue and hope for a miracle.

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