i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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  1. Anonymous
    2015-11-17T17:14:29+00:00

    Having this exact same issue, seem to be very wide spread.

    Microsoft has lied about this...during the Surface Keynote Panos Panay specifically stated that the Surface Pro 4 and Surface Book have no battery drain during sleep, when it clearly is not the case.

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  2. Anonymous
    2015-11-18T01:23:14+00:00

    Exactly the same issue here. Before TH2 I could get ~700mW drain during a 2 hour sleep session. And now I just got a 1600mW from a 5 hour sleep (I disabled hibernate first). This is unacceptable.

    Most of the time the top offender is Intel HD Graphics, which seldom appeared in top 3 before TH2. The active time is amazingly stable around 15%. Besides, I usually have high activity from Marvell adapter as well and it is actually sending and receiving data. This is quite confusing since no matter how I change the related wifi settings, it still persists.

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  3. Anonymous
    2015-11-18T11:36:21+00:00

    This is just a "Me too" post - SP4/i5/8G/512G, getting 11% drain per hour on sleep. It was about 5% before TH2. 

    My big offenders are WP sync and a USB driver (both 70% active, but not in the same sleep session), but the wifi, CPU and GPU are all in there as well at ~20%.

    I've turned off connected sleep in the registry, so we'll see how that affects life later today.

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  4. Anonymous
    2015-11-18T11:44:41+00:00

    As the official site in MSDN shows, a normal connected standby sleep session's charge rate should be less than 100mW.

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