i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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  1. Anonymous
    2016-06-27T22:14:01+00:00

    Thanks for the honest feedback - its going back then.

    This is ridiculous to say the least that years into the Ultrabook/Surface product and the company can't get their devices working - the need a real product manager that has a bazooka to get this stuff fixed internally and exterminate anyone that slows down progress. Another thing that annoyed me is plugging in a large external monitor at a lower resolution - 1920x1200 leads to a blurry display. Reading all kinds of **** as to why this is the case due to resolution, DPI , etc. just annoyed me.

    The industrial design was really good - great form factor, functional keyboard, nice display, etc.

    I guess I am ordering the MacBook 12" and not looking back. Apple devices just work. Peoples time is precious and frankly the hours wasted reading blogs/contacting helpdesks/etc. are far more valuable than the $1,000 spent on hardware.

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  2. Anonymous
    2016-06-28T09:49:00+00:00

    I could not have said that any better! 

    I finally (after 6 months...) got the battery /standby issue fixed by exchanging the device. 

    But the scaling issue really bugs me as well. I am sure the whole resolution issue goes right down to the age old core of Windows and a time when external screens were rare let alone high resolutions. But as a consumer I really don't care why it is the case, I need tings to work without wasting time to even think about seemingly stupid issues which appear left right and center.

    Luckily there are good alternatives such as the MacBook it is not perfect either but much more reliable. I still regret that I switched back to Windows last October...

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  3. Anonymous
    2016-07-05T05:21:25+00:00

    Thanks Josh. 

    I don't see any update on Feb 17 on the list of updates.

    Can you be more specific? how do I know if this was installed?

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=8cf481b2-586f-48ca-bd35-76348aed182c)

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  4. Anonymous
    2016-07-07T09:55:09+00:00

    Guys, this is a Windows 10 problem. Somehow it does not send the right command to put your PC to sleep, and affects not just Surface machines, but all the other machines. The best workaround is:

    1. when you want to put the computer to sleep, put it in hibernate instead
    2. observe if it's still running, if yes - then long press the power button to manually turn it off

    In my other machine (not Surface - a 2013 Acer Aspire S7), I've downgraded it to Windows 8.1 - and voila, no more of this crappy problem.

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