i5/256 Surface Pro 4 overheats and battery drains while 'sleeping'

Anonymous
2015-11-04T01:55:47+00:00

Split from this thread.

My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.

(My SP4 is not part of the insider program)

Surface | Surface Pro | Power and battery

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Anonymous
2016-02-17T23:04:09+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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  1. Anonymous
    2016-06-14T08:05:02+00:00

    I just got a replacement for my October 2015 Surface. They confirmed that the power issue is most likely related to some faulty hardware/battery, let's see if I can finally enjoy the full Surface experience and reliability.....

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  2. Anonymous
    2016-06-14T17:26:19+00:00

    I got my replacement as well (4th one), this one seems to functioning better. I think the issue is faulty h/w with my previous machines since applying the patches (successful install) didn't fix the battery drain and heating issue.

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  3. Anonymous
    2016-06-24T09:23:06+00:00

    I am having trouble with my SP4 as well which was purchased in January this year. I called MS support and they uninstalled the battery drivers but I don't have much hope in that.

    On a fresh Windows installation, I put it in sleep with 65% battery in the evening and in the morning it is totally dead. Running powercfg /sleepstudy /duration 1 I can see that it just carried on draining the battery when in connected standby. What causes this?![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=6c4b08e2-f654-4a05-ab34-95677f8f8f31)

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  4. Anonymous
    2016-06-24T10:07:00+00:00

    I got my October Surface exchanged two weeks ago and so far nor more issues with battery and standby

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