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Split from this thread.
My SP4 gets very hot and drains the battery very fast even though it is asleep. I found it very hot in its sleeve and down to 28% earlier today. Found it dead later in the afternoon. This is one of MANY issues this device has.
(My SP4 is not part of the insider program)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
Same here. I did a clean install from the SP factory image on a USB stick, and then applied the windows updates. Note - the reason I chose to do a clean install from the image is so that I wouldn't lose Drawboard PDF. A Win 10 ISO doesn't include it, for free anyway. Drawboard comes for free with the SP 4 devices.
Anyway, my first CS session only showed 550 mW used the first time. I was excited for a short time. However, all subsequent CS sessions after that use about 1500 to 1600 mW, and consistently, it's 16% for GPU and 12% for CPU.
I'm very curious to hear what MS has to say about this.
Just to follow, this is my connected standby session from last night, the two hours before it slips into hibernate (essential due to me having an additional issue where the SP4 won't wake if left for many hours in CS).
My SP4 128/4 has same problem waking from hibernation after I put it into Sleep Mode previous night. I can't even find out how to have the option of hibernation as its not available on the power button menu.
Think I'll just have to turn it off at night till MS come up with a solution!!!!
Going to see the MS sales guy I bought it from this Friday so it is flagged for solving.
It would be nice if someone from Microsoft on here could acknowledge these issues with the sleep state, both the battery drain and the device refusing to wake up after a long time asleep. We have paid a lot for these devices, so is anyone reading these threads or are we just being ignored here?
I can duplicate those same numbers. 16% for graphics, and 12% for CPU. Doesn't matter how long it is in CS, 30 minutes, 1 hour or 2 hours. After the November update, the top 2 offenders are always graphics (16%) and cpu (12%).
